Papa Johns Pizza — Restaurant in Albertville

Dear Papa John’s Team,

I am writing to express my disappointment regarding a recent experience with one of your locations. While the store manager was great in trying to assist, the overall handling of my issue by ownership was very disappointing.

I recently ordered pizzas to provide for local high school students visiting my business, The Selfie Co. When placing my order, I was pleasantly surprised to see a BOGO (Buy One, Get One) discount applied. However, upon reviewing my business statement, I noticed that I was charged twice for my order—essentially paying double the amount expected.

When I contacted the manager, he was courteous and promised to investigate. Unfortunately, after speaking with the owner, I was told there was no promotion running at the time and that nothing could be done to resolve the issue. This response was both disheartening and insulting, as it questioned my integrity. Fortunately, I had an email copy of my original receipt clearly showing the BOGO offer, validating that my claim was truthful.

As a fellow small business owner, I would never treat a customer this way. Integrity and customer satisfaction are the backbone of any successful business. If there truly hadn’t been a discount, why would I have been charged twice for the exact same amount rather than once for the full order? It simply does not add up.

I requested a call from the owner to have a professional discussion, but that request was denied. As small businesses, we must do better for the communities and customers we serve.

Customers—especially those supporting the community—deserve better treatment and resolution when mistakes are made.

Sincerely, Samantha Pfeifer Owner,...

They are now using doordash??? An order I put in is going to take 40 minutes for delivery... because they are using doordash? I've had HORRIBLE service with doordash. Extended delivery times. Food cold cause of that time... WOW! Called and they said no... won't be that long. We'll see. If the pie is cold cause of the long delivery times... I'm done with Papa Johns. I know for a fact that doordash runs multiple items for delivery... and the food is usually cold cause of that. What a bummer. I liked their...

"I ordered the Fillet Cheese Steak pizza from Papa John's, and to be honest, I was disappointed. I could barely taste the steak — there was hardly any meat, and what was there had a rubbery texture. Instead of the promised cheese, there was just a thick layer of cheap mayonnaise that overpowered all the other ingredients. The sauce was too bland, and the pizza turned out dry. For the price, I expected much better. I definitely won't be...