Santa Fe Cattle Company — Restaurant in Albertville

Worst experience ever! Will not be back. (Before I go into details on this trainwreck, I will state up front that my daughter-in-law did say some curse words, but never directed at a person.) The meal began with 6 of us being seated and two more coming in about 10 minutes later. When we were sat our server, Anna, came over to get our drink and appetizer order. It took about 10 minutes for our drinks ( they arrived when the other 2 people in our party were sat) with one appetizer and rolls immediately following. We had 2 bar drinks, so ok timing. Maybe the other appetizer would be out soon. Then it went down hill. It was nearly an hour before our salads were served, they were missing half of the vegetables. We received no drink refills during that hour. Didn't even see our server for that hour. When Anna was asked about the missing veggies, she said they were being cut, did we want her to take them back and bring them back out when the vegetables were cut, it would be about 15 to 20 minutes. When she was told we would keep the salads since we didn't want to wait any longer her response was "Yeah, okay" . She then tried to leave without checking on refills, clearing appetizer plates, etc.. So, my husband stopped her and asked for a refill, my son asked for one also. That was the only refills that happened. No one else was even asked. I asked for a to go box for my salad and could my entree please be put in a to go box as well. Another half hour goes by, the second appetizer finally comes out. We ask about our food. Anna tells us ours would be the next one out. ( We had already watched 3 tables that arrived after us receive their food.) We wait another 15 minutes, no Anna no food. So, we flag down another server and ask to speak to the manager. Surprise! Anna shows up in about a minute. She says the manager is working on our food, did we really still need to see her. We told her yes. Manager comes out. We try to explain the situation to her. She kept interrupting my daughter-in-law. Saying they had alot of parties, ( pretty sure we were the largest party they had) . My daughter-in-law was finally able to tell her that 3 other tables that arrived after us had already been served their foodand about tge salad situation. The manager told us that they were out of the tomatoes and red onions that were missing. I even told the manager that I understood things could happen, I had worked in the restaraunt industry myself. I told her it seemed to me that her kitchen had gotten in the weeds and her server had dropped the ball on putting our orders in, but our server had not been taking care of our table and was rude when she did show up. The manager then said she couldn't speak for what her server had been doing and our food would be right out. Another 15 minutes goes by, food finally comes out. A few things were missing, steaks were cold. My food was not in a to go box. Funniest thing, those tomatoes and red onions they were out of, were on the side of my husband's plate with his sandwich. We all asked for to go boxes and our checks and tell her about the food issues. Anna comes back with our checks and boxes. My husband just hands back the check with our card. We were just over it and ready to leave. The two other parties look over their checks and they are wrong. One party was charged for our appetizer that came out late. My son and daughter-in-law were charged for things they did not get, etc. Through this whole dinner Anna has been mainly absent and rude when she did show up, not addressing any of the food issues. So, when she comes back with my husband's card we tell her about the check issues. Still not addressing any other issues, Anna turns to my husband and says I will need to take your card back and charge you for that appetizer. I told her no she would not be taking our card back and was about to say until everything else has been taken care of, but Anna interrupts and loudly informs me that she would have me arrested for dining and dashing. My husband says I'm just giving her the card. Not enough room to...

Very clean inside and out. The service was exceptional. The cheese burger was very good, thick patty, cooked just right, not dry, with all the trimmings. The onion rings, I did enjoy, lightly battered and crispy, there just wasn’t enough of them. The steak sandwich was great, tender and juicy in a soft toasted bun. I would recommend both of these meals. My first choice was the catfish, but they were out of it. So I will return on another day for that. I would recommend this restaurant. UPDATE 6/1/24 this is still one of my favorite restaurants. We visited in April and May. The food was exceptional but two things occurred on both visits that will keep us from enjoying this restaurant in the future. We did not get the appetizer we ordered at all( it was written down), the second visited we didn’t get hot sauce or the side of gravy we asked for (again, written down) when we ordered. I do sympathize with the May server because she “was sick and just wanted to go home”. This wasn’t a game changer, our complaint was ordering very expensive food and everything being lukewarm, 2 steaks, filly cheese, sweet potato, fries onion rings. It was cold by the time we had started to eat. Again, great food but cold. Not acceptable. Management was involved in the April visit and she was argumentative so we chose not to say anything during the May visit other than just ask for a refund for the food we did not receive. If the owner is still reading reviews. I know good help is hard to find but two out of three of the Santa Fe have closed in our area please try and...

We were giving this place one last try since we had been a couple times before and was very disappointed. Neither time before we could get what we wanted. The last time I stopped for a good salad and a baked potato. I was told they were out of potatoes.. about 20 minutes later I heard the lady who had just come in order a baked potato. And she got one… Tonight I ordered beef tips, salad and baked potato. The waitress brought the salad, with WAY too much dressing on it and the beef tip, which were so tough I could hardly cut them. NO potato… ask about my potato and was told they were out. I told her that I could not believe that.. she went back to check and said there was potatoes in the oven. I told her I would wait.. 40 minutes later she brings the potato after everyone else in my party is completely finished. The potato was hard as a rock and barely warm. I ask her to bring me a to go box so I could take my meal home with me and finish cooking the potato. She comes back with a very small to go box, like a dessert goes in…, for my steak, Salad, and potato. I told her I wanted a larger one that would hold all my food.. she said they were out!! So then I ask if she could at least bring another small box! It was very aggravating to pay as much as we did for our meal and I haven’t even eaten!! I have to go home and finish cooking it! Last time we will ever visit this place again… 3 strikes and you are out!! So very...