Eloy's — Restaurant in Albuquerque

Went 7pm at night with a Friend the restaurant only had 3 tables occupied. My friend is vegan told the waitress that my friend is vegan. My friend order a stuffed chalupa plate with whole pinto beans. We informed the Waitress that my friend is vegan. The waitress put in the order. When the order arrived she was served re fried beans (Re fried beans is not vegan and is made with lard which is animal based). As we proceeded to politely educate the staff member regarding this mistake. Hoping the staff would fix this misunderstanding. The server went and got a staff member we at first thought was the manager. The staff member was disrespectful, when my friend. Explained to the staff member what the issue was and the staff member acted as if this was a BIG inconvenience. The staff told my friend that they do not cater to "VEGANS" and if she wanted it a special way then she has to inform the staff. My friend stated we did inform the waitress. She yanked the plate away like your taking a Frisbee from a dog that has a hold of the Frisbee. However she/WE did inform the staff. Tried to inform the staff to cancel her order but the staff stormed off. Before the meal she was given a guacmole salad that she did not eat and did not order. My friend decided that because she was disrespected that she would not eat anything she lost her apatite. Ultimatly the manager came over and spoke with my friend and appologized and tried to say they remaid the meal but because my friend felt disrespected she did not want the meal. She was not offered a comp or a discount. The manager went and corrected bill but did not offer a discount or a comp of the ticket or any resolution other then he appologizes for the way his staff acted. In the end we were charged for Guacamole salad which she did not order or eat, wine, and sopaillas that I ate. We did pay it as we pay our bills but the fact that she was disrespected WE...

This woman is joke....Absolutely pathetic. Horrible business. Don't blame the waitress because you're terrible and you have no idea how to run a business. She was the ONLY good part of our visit! Customer service is not that hard and half of what she boasts is a freaking joke! What a joke....

This restaurant gets a 1 star simply because of the owner. 1st time trying this restaurant. Walked in, greeted quickly, and sat quickly. Chips and salsa delivered with menu's. Waitress was great! Friendly, kept our drinks filled, and was so great throughout. Got our food fairly quickly. I ordered the steak and enchiladas, my guest had stuffed sopas. The steak was ordered medium, came out over well done. I can excuse the over cooked as they are not a steak house so fine. Bit into the steak and had to spit it out. It was sour and spoiled. Waitress apologized and agreed it was off. She said she would have the owner come over. Never happened so I split my guests plate with them. Waitress came back after some time and said the manager tasted the steak and said it was fine but the waitress removed the charge anyway. Told the waitress that regardless of it being rotten, it was over cooked so wrong no matter what. The owner was walking out the door when she heard me say that. I was addressed "you the one who sent the steak back?" Friendly and professional...... I answered yes and she says to me "well I tasted it and it was fine but we removed it anyway". Not the way an owner should talk to a customer. Still tipped the waitress on full ticket amount because she was a doll but I will never eat here again and do not recommend giving your business to someone who runs a...

My mom and I came to eat here for dinner. We used to come here about 10 years ago and before. We decided to try it recently since we used to love it years ago and it was the most disgusting food we have ate in our lives.

I ordered the combo plate with red and green chile (enchilada, taco, relleno) my mom got the enchiladas with red chile. To begin, the chips and salsa they give you were very stale but probably the best tasting thing we had. Our plates came out and I immediately took a big bite of the beef taco. It was like I ate a chemical bomb, I didn't know if it was the meat or shell, but I spit it out. The horrible taste lingered the whole dinner even though I tried to wash it down/wipe off my tongue. It was beyond rancid!!! The chile relleno tasted frozen and stale, and the enchilada was the ok. Both the red and green chile had 0 flavor and were completely watered down. The sopapillas came out and those tasted old and crusty. The beans tasted like they had the whole salt container in them, and the rice was hard and old. The natillas were brown and that is the first time I've ever seen them that color.

The owner disagreed that our food was rancid and said she saw no problem. Even the table next to us we heard complaining amongst themselves about how stale everything tasted, but they didn't complain, I'm assuming because they saw how our complaint went with the owner (not well).

After we left, we both wanted to throw up and our stomachs hurt so bad. Not to mention each plate is around $20.

I'm sure Eloy is very pleased with what his...