Starbucks — Restaurant in Albuquerque

I used to come to this Starbucks a few times a week as it is on my route to work in the mornings. 2 times last week I placed a mobile order as I usually do, I walked in thinking my order would be ready because I typically place my order about 10-15 minutes before arriving. My order wasn’t ready and both times there was a young girl making the drinks and she was just messing around with another coworker until realizing I was standing there and then rushed to make my order. I could have just ordered through the drive through and gotten my drink faster. I started going to the Starbucks on Southern and Unser to avoid dealing with this but I decided to place my mobile order at Unser and McMahon again this morning and sure enough the same girl was there making drinks. I decided to go through the drive through instead of walking in for my mobile order. I got my drink and oatmeal by the time I got to the window but as soon as I took a sip I could tell my order was wrong. I ordered a brown sugar shaken espresso and my drink tasted thick with honey. I couldn’t go back because I needed to be at work but it’s vey disappointing because I never use to have issues at this location until the last...

I was really disappointed with my experience at Starbucks today. Today is my Birthday and I was really excited to use my free birthday coupon I got in the app. When i redeemed it in front of the barista he just gave me a dirty look and said it wouldn’t scan right. Instead of asking a coworker for help he awkwardly stared at me and gave me no choice but to pay. I go to Starbucks daily and I’ve been a loyal customer for years. I hardly ever leave reviews on anything, but he was so rude and unprofessional to the point where I felt like I needed to. I didn’t catch his name. He was a male with a beard working at the drivethru. I’ve never seen someone who works at Starbucks act like they hated their life so much. Every word he said was filled with dread and he looked like he wanted to die (Im not even exaggerating). On top of me having to pay for my own drink, it was poorly made. I’m never picky when it comes to drinks, but this hazelnut frappechino was so insanely sugary to the point where I couldn’t convince myself to finish it. I made a huge mistake when choosing this location. This was an extremely unpleasant experience and I’ll make sure to never visit this...

The young woman at the espresso machine was sneezing/coughing nonstop and wiping her nose on her hand while preparing drinks. The other barista was very animated and smiley while preparing drinks for what appeared to be an off shift employee, but ignored everyone else and hit everyone with the annoyed gen z stare when asked a question. The barista with glasses, a beard, and ponytail walked by flipping off the off shift employee in plain view of anyone in the store (there were kids in the store). Tyler is the only barista I recognized and he seemed overwhelmed trying to fill the gaps of orders, he's always nice. There were no napkins, the tables were dirty, and 3/4 employees were clearly annoyed to be bothered by customers. We come here all the time as it's our neighborhood coffee shop, could probably be resolved with an on duty manager. If any of these people are managers, then I guess it's time to find a new coffee shop...