Wendy's — Restaurant in Albuquerque

Walked in and the door was locked on one side during business hours. Went around after the employee inside signaled me to go around. Upon reaching the female cashier (Autumn is her name I think) my guest told her they should put a sign on the door for their customers. The brunette teen cashier ignored her so my company said it again in which we she stared with no response. I tried to give her the benefit of the doubt so I said, "perhaps she didnt hear us" so I said to my guest maybe she didnt hear us. My guest said, "she heard me. " I decided to talk to make the statement about the door needing a sign. The teen finally responded but was clearly offended because my guest called her out for her rude behavior and took our order. We paid and walked away to get our condiments and napkins while waiting for our order. There were no napkins available so I returned to ask the same cashier for some. While she was getting the fries ready she was next to her coworker johnathon ortiz and under the guise that she thought they were in private, she clearly said to him that the woman (my guest) that she was interacting with was giving her attitude and she said she better not come to her like that or she'll punch her in the face in which he (Ortiz) smirked. I called her out on it immediately in which she I knew she messed up because I asked her to turn around a few times in which she froze for a moment. When she finally did I told her you dont talk to your customers like that that's inexcusable in which she actually argued with me defending her poor actions saying it my guest's fault. I started yelling at her and Ortiz came to defend her and I explained I was there to get napkins and overheard their conversation in which Ortiz tried to ignore and fix with napkins. I berated them both and demanded to their manager. Ortiz continued to argue as well and was extremely rude. The manager Taylor finally appeared and told Ortiz to leave the scene in which he refused multiple times. I told the manager she needs to put a halt to her employees actions and all she did was apologize over and over instead of disciplining her employees. Ortiz continued to smirk the whole time as he failed to protect his little girlfriend who started the whole issue. This whole team needs to be evaluated and trained and the brunette cashier and Ortiz fired. I refused the food and it took another 5 minutes to get a refund from Taylor as she ran towards the back. I tried to even talk to her and get things straight without more issue after the incident and the Ortiz kid continued to run his mouth but that ruined it. 0 stars for this location. Only Wendy's I've had problems with the staff in...

I requested a special order jr. burge: please press out grease w spatula only lettuce& onion. Was horribly over cooked w no juices left in it &dried totally out. The nice lady mgr. checked me out.There was another mgr? there; regional? I told him if he would give me a wet cloth; I would wipe dn. the counter where some spills were. I was serious that I would help. He was both curt& rude;said it gets that way when they get busy.That's true but, they were no longer busy& I believethe store was empty. I told him that my table was also dirty last week. He said, so sit at a different table. Lady mgr. asked him2get my keychain frosty. I only wanted1 inch2avoid so much sugar. He gave me2inches (b/c it's diff.2get only1inch out)he was surley, but got another cup&gave my friend half.Wegotdrinks& sat down2 eat. My burger was totallycold&dried out. The male mgr.approache d our table&asked how everything was&was the food good? I told him my burger was cold. He said if you want all the juice pressed out, it would be cold.I told him I only ask ed2havegreasepressed out,not all the juices&told him it wasn't cold lasttime He said I shouldcook it myself. I said I would like him to walk away. He hesi tated a bit but did so.Awo man camein2be interview ed&I tried2eat my jr. bur ger. I only got half down, it was2driedout2eat. 2-14-25, 1:44pm 10169 CoorsNW Alq, NM Sharon PS: I was so disappointed 2 see that behavior in a manager. I hope he isn't like that w all the employ ees there. I've have RHD since 17yrs&am under drs. orders2avoid stress at all costs. This man is very intimidating2say theleast. My friend was appalled, but stayed quite. She did tell me in the car that she was very angry at his behavior. Please send this man on a vacation; he's too...

Wendy's on San Mateo and Osuna. Bad Bad experience the food never tried it. We had to return everything back. I had asked for kids size chicken nuggets 4 pieces, but I was charged for a full meal deal. the kids toy,drink which I've never recieved either and fries or the drink never was asked for what kind of drink they will just charge you watch out. I have specifically asked no meal or anything only the nuggets, yet was charged then their manager was like here is $2, thwn she goes back and forth, then I was so upset with their horrible customer service, unprofessional. I HAD TOLD HER just here's the order and gi e me back my entire mo ey she said you have to come back tomorrow I cannot open the register or do a return. Or come back tomorrow and get your .eat and her B.S I had given her the receipt and put my foot down and made her give me my mo ey back. They are charging you extra Bs. You need to look at your receipt. For extra charges here and there. Bad location to order, everything is old and not fresh. The one on coors and Alameda by Corrales is the Best Wendy's they make everything so fresh and so good. I'd rather go there. If there was a (0) Star I'd put that for the San Mateo Location. Bad experience. Something with KFC, old chicken sandwich, was not warm, and it was old and yucky we never went back because we had an appt to get to, and they never answer their pho e to let thwm know. I thought it was not worth it, and we were charged for thea large drink and never received it. The San Mateo and academy area fast foods are Bad bad bad. I'd not suggest it to anyone. Go else...