CPR Cell Phone Repair — Local services in Albuquerque

This review is a join effort of 2 locations so I will be leaving it at both locations. The dates I use may be 1 or 2 days off but this is just a general time frame. Around March 15 I brought my laptop into the Santa fe location for a screen replacement. They recommended i order a screen off eBay and only pay them to install it as it would be cheaper, which is what I ended up doing. The screen arrived a week later so I brought the laptop in for them to install it and the install went fine but my fully charged laptop that was functioning just the day before when I dropped it off was no longer turning on. I assumed it was just a windows thing and it drained the battery overnight like windows laptops do from time to time so I took it home with no issue. But to my surprise I realized that the laptop would now not turn on at all unless it was plugged in with the charger, so I brought it back in 2 days later as I was busy. I later got a call back saying that the laptop tech was busy and wouldn't be able to get to it that day so I said that was alright and to take their time. I proceeded to wait 2 weeks with no contact from anyone even tho you have to provide email and phone number upon drop off so I finally came back to the store and they told me that the laptop was taken by the tech to the Albuquerque location. I was surprised by this as I had not been informed but I asked them to give my contacts to the tech and to have them contact me, which they never did. I gave them a few days to contact me and they did not so I went back a few days later and spoke to a man named Levi who said he would find out what was happening and call and message me. I received a call 2 days later at a time I was busy but never a message so it may have him idk and sorry if it was. Finally I was pretty fed up with this situation so I called up 2 of the Albuquerque locations to pinpoint where it was and came in paid a diagnostic fee asked them to stop working on it put it back together and just give it back. They said I should come back Monday and it would be in the same condition I left it in functionality wise. Today I showed up and was immediately met with hostility. I didn't ask names but judging by reviews I'm guessing it was Steven. He had an attitude as soon as I mentioned I was here to pickup my laptop. Then he accused me of being a "YouTube technician" and messing it up before bringing it to them even though whatever happened happened while they had my laptop. Then when I asked to check if the laptop was still functioning while plugged in it wouldn't turn on. I made a joke something along the lines of "I guess this is also because I'm a YouTube technician" or something and this sent him off the rails. He immediately started cursing me out and wouldn't let me talk and kept going on about how I payed him to fix a screen and he did so I should just leave. I finally managed to say that I wasn't there because of an issue with the screen but I was there for the battery issue it was having at which point he said that it must've broke more while he was testing it so he shouldn't be expected to do anything about the damage. So now my 1500 dollar laptop has a fried motherboard and I'm out 80 dollars because they didn't know what they were doing I guess. I wouldn't visit this place or any location for that matter if my life...

Steer clear: this place is super low quality and not customer service oriented, a deeply frustrating combo.

I brought my minorly-cracked iPhone 7+ screen in for repair while in NM last weekend. It wasn't damaged badly, but it bothered me and I wanted to address it right away. I called around and CPR had a good time estimate (30min) and decent price (approx $109 ).

They appear to hire largely teenagers, and when I came to pick my phone up the kid behind the counter was confused. He called around to the other locations within the mall and said it was now at their other kiosk, about 60 feet away. He suggested I go get it so I could pay for it, which I did. The young vet at the other kiosk was a bit confused by this, and hesitant to give it to me with no ID or proof of payment (to his credit), but when I relayed the message that this was simply my directive from the other location and I didn't know how they normally do things, he gave it to me. I walked it back to the other location and paid for it.

The repair initially seemed fine, but when I got it home I realized the screen was more raised than the previous version. No longer "seamless" I could feel a hard edge. Oh well. It was not perfect but at least better than a crack. Then I got a call, and couldn't hear the person. Turns out the ear speaker no longer worked.

I drove it back to the mall, and after another 40 minutes the same technician told me he had apparently broken the speaker cord during repair but couldn't get the new part for three days. I was leaving in two, so I told him that wouldn't work. That seemed to surprise him. He made another call and figured out he could pick one up on the way to work the next day. He told me to come back after 1pm.

I did, the following day, and after another 40 min or so he fixed it. When I then asked for some sort of refund he was baffled. "I fixed it under warranty." Yeah, I responded, but you're also the one who broke it...and I've wasted extra time and effort on 2 days of my 3 day trip. He told me to take it up with the GM, Stephen Sanchez.

Since the repair I've had the numbers on my touchscreen get pressed with my face every time I've made a call, making loud beeps during phone calls, something that never happened with the previous glass--and today when I sat down the screen cracked, again. It was simply in my pocket. I did not drop it. Clearly this glass was not the same quality as the factory version. Now I'm back to square one, down $100+, with wasted vacation hours behind me and no refund of any sort to speak of.

I've since called a handful of times and am still unable to reach the manager.

If you're feeling adventurous with your most prized possession then take a gamble, maybe they'll fix yours on the first or second try. Hopefully with better quality...

If i could i wouldnt give any Stars, we took my sisters phone to replace her screen protector at this place strictly skinz + repairz, located at the cottonwood mall, she had a screen protector on her phone that she purchased since 10/2017, today is 8/11/2018 a girl with red hair and glasses and guy with long hair got the phone and initially stated it would be done in 5 minutes, (mind you to change a screen protector) the phone was in perfect condition, then as we were waiting they stated it would be done in 30 minutes because they were doing other stuff, we waited at the food court a little over 30 minutes, went back for her phone and they asked us to wait 10 more minutes, we decided to walk around and go back, at that point they had the phone over 1 hour and finally gave it back, when they handed us the phone it was cracked and chipped, and they tried to hide it, and first lied by stating he remembered it being cracked when we brought it to them a few weeks ago! We were never there a few weeks ago, so thats the first lie, they have ABSOLUTELY NO customer service, and are young and didnt seem to know how to handle when we confronted them about it and said we had to email their boss about it, they handed us a card and stated they couldnt release their bosses name per policy, i asked them to see the policy and they stated that per policy they didnt need to show me the policy and didnt want to show us the cameras that they supposedly said can see everything, i went to the website on their card and shows a place in San diego and here in New Mexico i called Californianas location and they stated that they do not have any other franchises and no other owners nor co owners out here, so something is shady about this place and they dont want to pay for damages nor release any names then tried to call Mall security on me to "Try" and kick me out, i explained everything to mall security and they completely understood and were upset themselves, they were able to get the "Owner" or "Managers" name that they stated is Steven, but we will probably make a police report about it and go from there, we got no where with this place and their false names and shadiness going on. I DO NOT RECOMMEND if something goes wrong you will...