Wharf Casual Seafood Alexander City — Restaurant in Alexander City

Horrible experience. I was order #98 at the Alexander City location. I received my meal and it was OK. I ordered a regular fish dinner with smashed potatoes, garlic green beans, plus a fountain drink. I normally can not eat much in one setting, therefore I requested a to-go box. I packaged the remaining food in the to-go box. I needed to use the restroom before leaving, so I left my to-go box and drink on the table, since I felt that it would be unsanitary to take it to the restroom. I was probably in the restroom for no more than 2 minutes. When I returned, someone had cleaned the table, threw away my to go box and drink. I quickly asked the young man that serviced my table what happened to my food? He said that he didn't clean the table. He informed the manager, and she came out and apologized. She asked me what did I purchase? I told her that I purchased the regular fish meal with garlic green beans and smashed potatoes. She said that she would remake the meal for me. I patiently waited for the remake of my meal. She brought the meal out and handed it to me. Before leaving, I decided to open the box in the presence of the manager. She had purposely not given all of the items that was in my meal. She tried to explain to me that she did not include my garlic green beans. First of all, it was not my fault that my food was thrown away by the restaurant staff. Secondly, the manager was very unprofessional in her tactic to give me a remake of the meal with hopes that I would not open the box in her presence. When I discovered that she was trying to pull a fast move on me by not providing all of the items, I politely told her that she could keep it. I walked away watching her holding the box with the incomplete meal. I will NEVER purchase anything again from the Alexander City Wharf location. In addition, I will tell all of my friends and family about this unpleasant and unprofessional experience from a...

The food was great, atmosphere was good (once we were able to sit down), there were several servers available (all were polite and attentive), the patio is set up nicely and they have an awards program you can sign up for. The only thing I didn't like was the ordering process, it seemed really insufficient and inconvenient for the customers. Rather than being sat at a table and waiting for your server the customers stand in a line that is runs right through the center of the restaurant (when it is long and I'm sure it always is at dinner time) where servers and other patrons are constantly having to move around the people waiting to order. Once you finally order, get your drinks and pay you are given a number card and go sit down and wait for your order to be brought out. If you decide you want to order something else the server has to go get a tablet and card reader so you can order and pay at that moment again. I personally didn't like it and feel it is inconvenient for the customers that...

First let me say the food was outstanding! Blackened bacon wrapped shrimp for both of us. They were great. The loaded fried green tomatoes were excellent, too. With a little kick. The tea wasn't quite as sweet as we like, but it was good.

Now, there's always a negative to most places. The main one here is the fact that you have to stand in A LONG LINE to order at the counter. Not good for handicap people (my wife) with constant pain and a crutch. She had to get out of line and sit down before we got to the counter after standing for way to long.

We both were looking forward to a mixed drinks from the displayed menu. Problem was, this location didn't have their liquor license yet. How about letting people know that at the door instead of at the counter after we've stood in line for 20 minutes???

Anyway, as said already, the food was great, and we...