Domino's Pizza — Restaurant in Alexandria

As a employee I have alot of concerns about the chain of commaned and I was told that if I gave up my job i was working knowimg my income I would make more money . Well that is Absolutely false and not only have I lost they dont care I have reached out to above management about my pay and I was promised a rasie from my GM and yet did receive it. I have worked from open to close and walked out with 20. I have contected the Distinct Manger va email and text this week about my pay and hours. Now I'm a single father and I recently lost my home do to my income. But when Dominos needs me I'm there . I take pride in customer service and I give back to them when asked. But for the last month and half on Monday I havent recived over 30$ in tips and its cost me 30 dollers a day to transport to my Job in Alexandera. As for the food its great as for the sevice in store not so great but for the most part the drivers do all they can to pleaese the customer. As for myself customers receive plates and napkins and on utilities thst are needed.. I really do my best now as must ppl dont know your delivery fee isnt for drivers, Dominos receive that but at the end we drivers count on tips and for me I count on tips to make it to work to bring hot pizza to your home. But over the last month i havent made half of the money I should make do to the delivery cost apparently has went up and customers are upset so for the ones ive talked to. I delivered a small pizza and the delivery fee was 6 dollers i made a doller to drive 10 miles from the store to the home and back to the store plus my 3.75 and as that has changed since I have worked for Dominos. But again i was told 4 dollers a hour and tips. Over the last month and a half my tips went from 100 on mondays to lesss then 30 . And it cost me 30 to get home and back to work everyday. So i figured since Dominos or the chained on command could not respond to messages or my concerns VA email I would address them here and hopes that someone cares enough about the employees and take a look at what is the right thing for drivers . Also those of you who get deliverys just stop and think that he or she might be a single family perant and lives on a fixed income and might just be having a bad day but seems to come with a smile. I hope you guys take advantage of Mr Glass familys establishments .. Have a...

UPDATE

I received a refund and spoke to the manager who apologized. Sometimes days are just rough like that, I totally understand. Thank you Alexandria Dominos for handling my unsatisfactory experience and turning it into a better one. Very pleased with their post-conflict resolution and keeping a customer! W management

I purchased two pizzas from my local Dominos at 7647 Alexandria Pike, Alexandria, KY 41001 during the evening of July 31st.

One of my pizzas was made incorrectly. It had pepperoni and bacon on it. I'm a vegetarian and I cannot eat those toppings. I attempted to call the store and see if they could remake it. The employee told me they would transfer me to their manager. The manager then answered the phone, said he couldn't hear me and hung up.

I decided to then drive to the store and ask them to remake it. Once I was in the store the manager approached me apologized about the phone and said he could offer me a credit or remake it after all the orders on his screen which he explained he had about ten orders.

I said that unfortunately I did want the pizza. I explained that I did not want to wait and would prefer my order to be made sooner since it wasn't my fault it was made incorrectly. He said that it wasn't going to happen. I asked him his name and he said it was none of my business and threatened to call the police on me to escort me off the property. I told him that I did not think that was necessary for a pizza order. He asked me if I wanted to be trespassed so I said I hope you have a better day and left.

I am pretty upset at the way this manager handled the interaction and am unhappy that I paid for a pizza that was made incorrectly and I'm unable to eat.

I genuinely hope the manager has a better day because he seemed stressed, but it frankly was an inappropriate response to a situation regarding an incorrectly made pizza 😅 (The pizza looks great 👍 wish I could eat it)

I would avoid this location and either order from another location or get...

I don't even like dominos that much but Im giving it five stars because apparently all the other food establishments think nobody eats after 9pm and for the price, it's fulfills it's purpose. I moved to Kentucky and Dominos is the ONLY place that does not close at 9pm. Not sure why the negative reviews because this specific location has really friendly employees and the store is immaculate clean. Delivery charge is a bit higher than normal but when they are the only thing open after 9pm, they have the advantage...The food itself is worth five stars when comparing it to $10 pizza...Hell it's cheaper than the cardboard frozen pizza you buy at the grocery store. No competitor pizza place in this area can compete with Domino's app, closing hours and delivery areas This location doesn't deserve anything less than 4 stars if an order is correct......it's $7 pizza and it's 100x better than Totinos you...