Starbucks — Restaurant in Alexandria

I’ve been here 3 times. First time was when it first opened and 2 young ladies had amazing customer service & I haven’t seen them since which is disappointing. Second time I ordered the service was just as good the only downside was I couldn’t use my rewards because it’s NOT a corporate Starbucks. Now the 3rd time around the espresso machines were down & So I asked as a substitute to just add a pumpkin flavor into plain black coffee. I don’t know what was put into my coffee but it smells like a weird chemical & taste like soap. I threw the coffee out because im afraid im going to get sick. Just avoid buying coffee here if anything machine is down I don’t know what was put in mine but I don’t trust what was...

In every Starbucks I go to, I get a Trenta vanilla sweet cream cold brew! You can order it online, but one guy with glasses that works here will not make it for me. I came yesterday, and a nice blonde lady made it for me, no problem! I don't understand why he can't do it. I've never had such horrible customer service at Starbucks!!!! He keeps saying there is no button for it, so you can add on a $ or whatever to make it!! I am so disappointed this is a new Starbucks in Harris teeter, which is great because it is right by my apartment, and I come here all the time, but I can't get the drink I want that I get at any other Starbucks; anywhere! I am so...

I assuming manager because he is speaking manager lingo. No customers at the counter but no courtesy to the customers sitting in the lobby working on their computers or socializing. Cussing a storm being very loud talking about personal issues and other employees and downgrading them. Very unprofessional won’t be coming back to the Starbucks to drink coffee and work on my laptop. To distracting and...