Taco Bell — Restaurant in Virginia

The Taco Bell is just down the street from me. And when people say that sometimes there is some hyperbole but in my case it is literally true. It is, by foot, 8 minutes away depending on the traffic lights. I wanted to see how the food tasted and how fast it would take them to deliver their food to me. I did this for YOU people! YOU! Also I was feeling like Mexican. So I ordered a Mexican Pizza Combo #4, which also came with a couple of hard shell tacos and a large drink. I got diet Pepsi. I also ordered a 12 Pack of Cinnabon Delights and a bunch of Fire, Hot, and Diablo sauce packets. Now, Grubhub is the delivery service so I got a ETA and a lovely Tracker. The order had been made at 5:22 PM and they said the order would be delivered between 5:50 PM to 6:00 PM. Now, on one hand they still had to make the food so I thought this ETA to be a tad unlikely. But on the other hand I was SO CLOSE maybe they were correct in their delivery time. They were not. By the time 6:00 rolled around they sent me a new delivery time of 6:05 PM to 6:15 PM. In fact, they notified me, the driver was on his way. And he was...he spent ten minutes in the Taco Bell parking lot. Then, amazingly, he and his car flew across the map, breaking who knows how many air traffic laws, to land in my condo parking area. Where he delivered the order with a few minutes to spare. Amazing. But he was NOT driving a DeLorean. Go figure. When I took the bag inside and checked it the order seemed okay. They had tossed in thirty sauce packets. Half Fire and half Hot. No Diablo sauce. Also, I can only assume they had tossed in the food too because the box containing the pizza was slightly crumbled on one side. No damage to the pizza outside of some of the cheese sticking to the top. Now, from what I understand bagging the food is the responsibility of the restaurants, so I can't blame Grubhub for that. Even for being late it wasn't that late and all the food was warm and the Diet Pepsi was cold. And it was tasty. So I assume Taco Bell made my order at the last second and tossed it into a bag before handing it over to the driver. Once again, not the fault of Grubhub. In the end next time I will just likely walk over. Update - As it is better than any of the McDonald locations I will likely, when ordering delivery, order from them...

This was my first and last time ordering from this location. I placed a mobile order before I left the house. It look me about 5 minutes to drive there, during which time the app said the restaurant was working on my order. I arrived and there was a homeless woman outside who said she was hungry. I told her I would buy her something. You can’t place an order at the counter so I made another order through the app. After waiting for 30 minutes I finally received my initial order. During this time the lobby is getting more crowded with other customers waiting for their orders. Now I’m waiting for the 2nd order that I placed for the woman. 5 minutes goes by, then 15 and more people are coming in. After a total of 50 minutes of waiting, I look outside and the lady is nowhere to be found. SHE GOT TIRED OF WAITING!! I get an alert in the app that my food is ready, another 10 minutes goes by and still no food. At this point I am beyond frustrated and I ask them to just give me my money back. Oh but since I placed the order in the app I have to request the refund online. If you value your time, choose a different location. They will never get my business...

The store sucks and they don’t know what they’re doing. There is constantly a drive-through line wrapped around the building that doesn’t move for 10 minutes or more. I stopped by tonight at 11:30 PM on a Wednesday night and I wasn’t even able to pull up to the speaker to place my order, yet, the lady on the speaker was yelling at me about what I wanted. After giving it a shot in the drive-through line for 15 minutes (I counted with my phone), I put on my blinkers and backed out of the line to instead go inside.

I went inside and it was an assortment of customers sitting on stools and standing around nobody was being helped at the front counter but there were at least a dozen people back there hustling and working. Nobody was being helped. I just didn’t understand. They had these mounted iPads that appeared to have screensavers on them so that didn’t look like how you ordered, it looked like for mobile orders or Uber eats pick up people. I watched several people just get out of line and walk out of the building without being able to order.

This store really needs to get its act together. It’s always slammed and they need to...