Cha Express — Restaurant in Alhambra

Since a shop we often went to for popcorn chicken temporarily closed, my husband found another place offering it on a food delivery site, so we decided to give it a try. When we entered the shop, no one greeted us. Later, we found out that we needed to order by ourselves. It was our first time here, so we didn’t know how things worked. After we placed our order, we were told that the caramel thick toast we ordered was sold out. We didn’t want to order anything else, so I asked for a refund. The staff, or maybe the owner, said they didn’t know how to process refunds. Helpless, we ended up choosing fries, only to later realize there was a price difference, but no one mentioned refunding the difference. I thought maybe it’s fine as long as the food was good. But the signature milk tea we ordered wasn’t good, and the popcorn chicken was awful. I’ve never tasted anything this bad before—it only tasted like soy sauce. The fries were poorly fried too, not crispy at all. I just want to say, this is the first and last time I’m coming here. Maybe I shouldn’t have ordered popcorn chicken from them, but I really didn’t expect it to be this bad. It was truly a waste of money and food. We barely ate anything and almost threw it all away. Not...

The people that work here are strange. I dont mean to sound disrespectful or Karenisque but these young, college kids were soooo uneducated and rude.

My friends & I walked in, we stood there for about 5 minutes while the “employees” didn’t even acknowledge us ONCE. Not even a “hello” or a “welcome.” They saw us, but kept making whatever it was they were making & continuing their conversation avoiding any kind of contact. Some other kid walked in & they immediately started laughing and joking with this kid. The guy tried to step inside the work area & worker boy said “Do you work here bit__?” jokingly obviously, but out loud. Again, COMPLETELY disregarding us.

Then, after the 6th minute of us standing there confused, the young dude wearing a blue shirt, grey short shorts and slides finally says “oh you guys can order there” pointing us to a POSi. We decided to leave because thats kinda crazyyyyyy. The couple minutes we were there were so awkward.

I work in the industry yall, I get what it’s like to hate being at work. Trust, I know. But fake it til you make it brother. I wouldn’t recommend this...

Ordered on 9/15/2023 around 9pm

The store was empty and with only one other group of customers inside, yet my order of 1 smoothie took over 20mins to make.

To top it all off the workers there that night (female then male) seemed to be not too friendly but i can understand as they were holding down the place as a one person team. But ultimate i would like some communication as a customer if my drink is going to take an ungodly amount of time to make.

Also the guy worker was a-hole for not letting a CUSTOMER use a chair outside without making a fuse. Like bro go handle your store.

Drink was $6 and change but was worth like $3-4 max. Small cup and average flavor. Went inside to check it out since i was there for salju but i dont think i would be returning ever, should've just got salju (which was packed and still had faster lines). All around...