Phoenix Inn Chinese Cuisine - Alhambra — Restaurant in Alhambra

We stopped by for early dinner at 4:45pm and ordered the Chef signature dish on the new menu: "Cashew stir fry with chicken", "Clams with Basil sauce" and the signature dish "boneless chicken."

Waiter in Yellow shirt bought us the Cashew chicken, we immediately asked: "where are the cashews ?" . He looked at it and spooned a couple of rounds and said "the chef forgot to put the cashews ? and finally found 2 small diced cashews (1/5 of the regular cashew) "here are the cashews." We took a first bite and told the only waiter in yellow shirt that the tiny diced cashews are soggy and soft, doesn't taste like cashew at all. "This is the way it is caused it's cooked." he replied. "Cashew is my ALL TIME Favorite snacks and entree. It's supposed to be crunchy and not diced up." Waiter in Yellow shirt immediately throws his NASTY ATTITUDE: " YOU WANT TO TRY THE RAW ONES, I CAN LET YOU HAVE SOME ! THESE CASHEWS ARE COOKED, SO SOGGY." So much for the so-called customer service: "I came here to have dinner, why would we want to have RAW FOOD, we don't want to argue and fight with you, please CANCEL the dish."we said. OMG ! waiter in yellow shirt then RAISED his angry voice and asked the chef if the cashews are soggy?"

Our dinner was already ruined by his non-sense and rude attitude. Clams with Basil sauce was also disappointing-NO FAVOR, just sticky sauce. We used to lick the plate for this entree...

Old friend, since year 1990, we used to go to Chinatown ,parked on the narrow alley, to have phoenix famous Preserved vegetable/ pickle and beef stir fry every other night. We go to the branch on Valley blvd. for birthdays, weekend family gatherings, new year and company party since it opened.

Phoenix signature chili oil is GONE ! Entrees quality is GONE ! All is left with RUDE WAITER FULL OF ATTITUDE. SO LONG, OLD...

Poor service ! Poor manner!

This evening, my sister and I brought the "NY Daikon Cake蘿蔔糕". My sister got the last one over the counter. They said that they had more at the back (kitchen??), so they gave me one with a box. When I unpacked it at home, no name tag, it is the "芋頭糕" which I don't quite like. On my receipt, it shows that I have paid for "NY Daikon Cake蘿蔔糕". It is a hassle to go back and have an exchange. I am so disappointed by such a poor service! A woman tried to get back the credit card merchant copy before my sister finish signing it. There were only 3 customers, why were they rushed, looked so busy and made such a mistake?

We also placed take out orders in the restaurant. One woman was so inexperience, she was not familiar with ordering machine. She packed my order in two bags , one with soup in it. I requested to have a bigger bag to consolidate the two bags of food into one as I had another bag with the cake and desert. She gave me one the same size of bag of the other three. Is that stupid?? I asked whether I can have a bigger paper bag with handles (I used to get it from the Phoenix in San Gabriel). The woman was so rude to say "we don't have it." and took the bag that she just gave me. What a stupid, rude, bad manner and inexperience staff.

Forget it, I rather go back to the San Gabriel Phoenix.

Today 3/17/2025, I really appreciate Ivy's service. She is unfamiliar with the e-card process, but she called the office to find out that I can add more than $100 to an existing e-card. For this, I give...

Terrible service. My mom called in an order at 11:35, and by 12:15, the food still was not ready for pickup. We asked the staff twice and each time they just said a few more minutes. When we asked again at 12:20, they said they were still waiting for the last dish - Kung Pao Chicken. Seriously? Did they run out of chicken? We said forget the chicken and just refund us that portion. There were only 3 small tables of dine-in customers. They could not have been that busy. It was like they didn’t care about customer service. I can handle brusqueness, but slowness? Sorry, not from a Chinese restaurant in Alhambra! Phoenix, we are never...