Taco Bell — Restaurant in Alhambra

I dont frequently visit Taco Bell as of late but decided its been long enough away from my go to fast food chain. Here lies the unfortunate chain of events that just occurred, Mar 24 2022 3pm @ Taco bell Valley Blvd , Alhambra Ca. 1# Going in my daughter (7) and myself see they have a new freeze flavor on a big sign right next to the drive up menu, we're siked out! I order two of the new flavor to be told 10 seconds later they only have the cherry portion, so I agree to that at least to give my daughter a treat.

My daughter is a picky eater and it took her a long time to find anything she liked at the place that I Loved. That was their bean burritos, which I order special to her liking. In ordering today I was asked to repeat the request. I believe I said it on three occasions. "No onions, no hot sauce please."

When I gave her my card payment I wasn't handed back a receipt during the transaction. Knowing that they usually do a great job i though nothing of it at that moment.

After waiting to receive my order a worker comes to the window, hands me my order and promptly closes the window. I open my order to find no sauce. I wait at the window and try to get the drive though workers attention, no luck. Im just waiting there as she is doing work inside , she can see me and i can see her but still she is busy. Finally she opens the window with a unfriendly look on her face and just stands there. I have to say, "Im waiting for someone to ask me if I want sause". She apologized and I left.

When I finally reached my destination I opened the bag and disappointingly realized they forgot to put in the bean burrito .

OMG Taco Bell! Please work on your customer service, Transaction policy, and most of all , common sense to give what is payed for.

P.S. To those of you who are thinking of visiting this location, please do. The food I got tasted delicious, and was presented in a timely manner. Just check your order prior to leaving. Also, dont be disappointed when their visual menu items dont reflect what they...

It's convenient, however, the staff could be more customer friendly and at least act like they're happy to serve you. There was a young lady at the drive thru window that acted as if she "really" didn't want to be at work much less serve a customer. When I asked if I could have some of their "warm sauce", which, by the way, I've requested and received on many other occasions, she asked a co-worker if they served it and a voice from the prep area said " We don't serve that, that's Del Taco". I didn't want to deal with these people any more so I left immediately. I stopped by a few days later and again asked for the "warm sauce" When I placed my order,I shared my previous experience with the person at the window and he knew exactly what I was talking about. He was courteous and listened to me and was happy to help me and assured me that he would pass my comments to the manager. AND, guess what? I got the "warm green sauce", which is delicious, with my order. This may seem like "alot of drama" to some people who read this. However, professional customer service, even at "take out" food places must be considered not dismissed because you don't feel like being at work that day. After all WE, THE CUSTOMER, pay your wages. Thanks for...

Order has been wrong on multiple occasions, even though receipt is marked correctly they don't follow it. One time they waited until they had my money in hand to tell me they didn't have nacho fries for the combo box I ordered. Then upon switching it to the double gordita box they told me the double gordita only came with meat cheese and lettuce, they explicitly said no sauce came on it when I asked. It wasn't much of a surprise that they were wrong about that as well as it comes with spicy ranch on it. This means that in one trip alone they failed to tell me, till they had my money in their hand, that they couldn't even fulfill my order and failed to even follow the receipt getting my burrito wrong, and then told me directly that the double gordita didn't come with sauce when it did. I had to switch part of my order and hand multiple items back to them to be fixed all in one trip. What an absolute waste of time.

TLDR: don't go here if you want even...