Baskin-Robbins — Restaurant in Allen Park

Just about the worse customer service ever. Yes I called corporate and yes I got my refund but what took to get it was ridiculous. I normally would not have went to this location but because they were the only ones open during a time like this I had no choice. I ordered a cake on April 2nd around 1pm before work online order. I screenshot in my phone the date and time for my pick up was Saturday April 4th, my boyfriends birthday at 11am. When Saturday got here I was up at Baskin-Robbins at 10:55am no one was there. I sat around for a while til about 11:15am still no one store is completely dark and no cars. I took off after taking pictures of the place and called the # ending in 3131 about 15 times and still no answer. I even came back to the location around 1pm still no one I thought his birthday was over with. I waited until Monday morning to call the location and a lady picked up. I explained how I had to go to meijers and purchase a cake and I would like a refund because I’ve already paid for one I did not pick up. She told me the manager will get back with me but no one did. Tuesday and Wednesday came still no manager so I contacted corporate. After the talk with corporate a man called me I’m guessing the owner from a Pontiac number and basically said I was lying about everything. He told me I should still get the cake and I asked him for what ? I no longer need it why force me to take it I would like my refund. He kind of did a rude laugh and said no I know someone was there at 6pm. After I just told this man that I called all that day and finally gave up. It did matter if someone was there at 6pm I had a pick up for 11am. Please do not visit this location, I stay in Riverview I rather go somewhere...

Ordered a total of 4 items, approximately $35 worth of expensive ice cream, clarified this order 4 times to the woman behind the counter. I received only 3 and when I ask about the 4th she says "well you didn't say that" and I did to you, 4 times. Didn't even offer to make it for me just an "oh well, sorry." Third time coming here where you've screwed my order up somehow, I won't ever be back, Culver's or DQ for us now, where they don't make simple mistakes and the prices are half of yours. Over $9 for a large chocolate shake is insane. Get it together as a franchise owner because that's ridiculous.

UPDATE 5-19-2024: Against my screaming better judgment and several warnings to my wife who convinced me to give it another shot, the same fat female dog was here again tonight who I had an issue that made me do my last review and AGAIN had an issue as she misunderstood apparently what flavor we wanted in a cup. How do you mix up Reese's for cookie dough?? HOW?! Then you're gonna have an attitude at me when I didn't say anything near cookie dough. $35 again spent only to argue with an incompetent fat female dog.

This time no matter how bad we all want BR, we will never...

The owner is very unprofessional, rude, and gives false (lies) information. I called about a birthday cake. The owner assured me he had a yellow cake with vanilla ice cream. He boasted he had 60 cakes. (Lie) I asked how long would they need for an order of a cake?? He replied 24 hours. I decided to stop into store to make sure they had the cake I wanted. Of course they didnt. I ordered a cake. I paid for my cake. I returned the next day to pick up my cake. I was then informed by the owner that they had not made the cake. He was insistent that I take another cake. I didnt want another cake. I ended up going to Dairy Queen for the cake. They saved the day. Thanks for almost ruining the birthday party i had planned Baskin Robbins. I will NEVER...