Little Caesars Pizza — Restaurant in Allen Park

My roommate called them at 4:30pm to pre-order his "light sauce pepperoni", then he went to pick up that and my Hot-n-Ready pepperoni. What he GOT was a light sauce pepperoni that was undercooked and a cheese pizza. I sent him back to the store to get my Hot-n-Ready pepperoni and I assumed he was going to get them to replace his, too. What he came back with was the original two and zero sauce pepperoni. At this point, he gave up and started eating his undercooked light sauce pepperoni, and I asked to take his car and get mine corrected. I arrived and waited patiently for my turn, then asked "Manager on duty?" to which the cashier replied "no". When I asked "You have no manager on duty???" he explained that he thought that I was asking if HE was the manager on duty. Whatever, I started explaining the story thus far and handed him the light sauce pepperoni to exchange it for a Hot-n-Ready, as it should have been the very first trip, not the THIRD trip. They ask me if I want a new light sauce pepperoni, proving that they still do not understand the story or the issue. I explain that I need a normal Hot-n-Ready pepperoni. They hand me one from the box, and as I check it, it looks okay at first, but when I lift up the crust, is has the structural integrity of a mouse pad, just like the one my roommate settled for after his second trip. I showed it to them and they see nothing wrong with that. I explained that it is undercooked; to which they ask if I want a well done one. I say, "I need one that is properly cooked, this is undercooked." They repeat themselves, so I respond "If that's what you call it, sure, a well done pepperoni pizza." The second guy to appear throws away the pizza I brought and yells to the crew that he needs a well done pizza (having worked for food places and also Little Caesars, I know that this singles out my pizza as a disgruntled customer for anyone to mess with my food, so that's not cool). Less than 14 minutes later (the whole time in the store was 14 minutes, not the waiting on the correct pizza portion) they brought me a well done pepperoni pizza. No apologies, no offer of anything additional, just the pizza that I should have had around 4:45pm after only one trip to the store instead of 6:10pm after THREE trips to the store. ANY food place I've ever worked would have offered the customer on the SECOND trip a coupon or gift card or free cheesy bread or SOMETHING, and after the THIRD trip at LEAST apologize and admit their own failure. I am quite familiar with Little Caesar's pizza, having been a customer for years and worked for one, and this location is noticeably undercooking their pizza either consistently or not giving a damn when a customer comes back to get the right order. Pathetic customer service after pathetic product quality. tl;dr Getting the correct pizza cost me 1.5 hours and three trips to the same store, with no apology nor...

If I could give negative stars I would. Store manager absolutely unprofessional horrible and very dismissive without problem resolution skills clearly management training does not cover customer service or problem resolution my order was wrong I called and spoke with someone on the phone they put my name down in a book and scribbled it out I have never received my remake and the day that I chose to go in there and remake of the store manager was there I thought that that was perfect as to why I could explain the situation that happened on the phone and he would be more than happy to remake my pizza however instead I was greeted with unprofessionalism this organization skills because names are written down in a notebook scratched out multiple times and no one came up to the front for three minutes I was not greeted and so I cleared my throat. Store manager absolutely unprofessional horrible and very dismissive without problem resolution skills clearly management training does not cover customer service or problem resolution my order was wrong I called and spoke with someone on the phone they put my name down in a book and scribbled it out I have never received my remake and the day that I chose to go in there and remake it the store manager was there I thought that that was perfect as to why I could explain the situation to happen on the phone and he would be more than happy to remake my pizza however instead I was greeted with unprofessionalism this organization skills because names are written down in a notebook scratch out multiple times and no one came up to the front for three minutes I was not greeted until I cleared my throat. The manager of the store manager yelling at me because he refuses to listen to my explanation on how I spoke with on the phone immediately just misses me and turned his back and walks away from me before I’m even finish talking to him how rude and unprofessional Kenny store manager because this is not the first encounter I’ve had with this location and I will be calling tomorrow to speak...

Originally I had planned on ordering at Chicago's Pizza for pre-carb load for Detroit Free Press/TCF Bank Marathon until I realized that this Little Caesars was near my hotel, too. Assuming that prices were high at Chicago's Pizza in comparison I went with Little Caesars because of it having the $5.00 special and all I really wanted was just a pizza whether pepperoni or cheese. As like many other locations, this one seemed congested inside with little seating as you wait because it is designed for takeout purposes rather than dine-in.

As for the service I received, I honestly have no complaints! Always living up to the slogan "Hot-N-Ready", they did not fail at getting me out quickly which was yet another reason why I chose Little Caesars over Chicago's Pizza. I ended up ordering a pepperoni pizza that looked scraggly once I opened it, but still eatable and what I needed prior to running Detroit Free Press/TCF Bank Marathon the following morning.

As for returning, I'am positive that I will choose this Little Caesars for pre-carb load again unless I find a closer and cheaper hotel option to downtown Detroit compared to my stay in Allen Park. Of course I recommend, especially if you are on a...