Burger King — Restaurant in Allentown

I'll just come straight out and say it, this is the absolute worst service I have ever received from anything regarding service. I have never been so frustrated with staff in my entire life. They are all young ghetto kids who thinks the world revolves around them, and the young lady who took my order was the rudest, most miserable person in the entire place, AND THEY PUT HER IN THE FRONT TO DEAL WITH THE CUSTOMERS? I have been here several times, and it's been the same thing every single time since they hired her. I walked in with family and walked up to the counter, waiting to place my order. This girl walked up to us with a look on her face like she wanted to kill us, and gave the most aggressive and psychotic "what do you want?". I placed my order (a very simple order I might add), and she rolled her eyes and grunted as she punched the order in aggressively. About 10 minutes later, she came back with the food and slammed it down on the counter and called my number. I learned from past experiences that usually the order is wrong, so I checked the bag and told her that there are 2 burgers missing. She hardly acknowledges me, as she tells the slacker "cooks" that she needs 2 burgers. Another 15 minutes goes by and no burgers, so I finally called the manager over and asked where my burgers were, and she tells the "cooks" that we're still waiting on burgers and to get them done. I stand there and watch the "cooks" joke about and laugh with each other while playing on their phones. Another 10 minutes goes by, and now that I'm getting visibly irritated, the ghetto fake gangster girl gets up and just storms away. Finally after being asked a third time by two people, they pull out the ingredients for the burgers and make them up in about 30 seconds. It took a 30 seconds process over a half hour because this staff is so lazy, ghetto, self centered, and miserable, that they'd prefer to stand around making everyone else miserable, than to perform the BARE MINIMUM of tasks required for their job. After holding back some choice words I had for them, I left with my family member and went home. But wait, it's not over yet. After all of that unnecessary frustration, we get ready to eat (of course the food was cold and hard by then) only to learn that the whopper we ordered was nothing but a patty on a bun. No lettuce, no tomato, no pickles, no onions, no cheese, NOTHING. I am usually a pretty understanding person, but everybody involved in that crew needs to be fired and have their working privileges taken away. I have never seen such incompetence by workers...

Never have been more disappointed with a burger king. Now I live in the area, and I e been here quite a few times, may I point out that it has never been 'good', but I never felt a need to comment on it until tonight. I went in with another family member, we ordered A whopper with no sauce, A medium fry, 4 bacon cheeseburgers, and two hamburgers, to share with our family. Now, when we first ordered, the cashier was very ghetto, and rude, but you know I didn't expect much. Now, after about 15 minutes of waiting we got our bags of food. We looked through it and we were missing the 2 hamburgers. So, we mentioned it to the cashier, and waited. Another 10 minutes passes. More customers are coming in and they're taking there orders, so me and the other person were just kinda standing there. Now it's been about 25 minutes already in a FAST food place, and yet still no burgers? The other person I was with mentioned it again to a different employee, we waited another 5-10 minutes, and still nothing. Finally I was starting to get a bit fed up, I mean I was supposed to be at home eating by now, so I walked up and another employee asked if we didn't order yet. Now we have been standing there for more then half an hour, and we already asked twice, so I said that we have been waiting for over 20 minutes. Finally we got the burgers. Then when I get home I pull out the whopper I ordered, which was supposed to have everything but sauce, I open the wrapping and all that's there is a patty and the bun, not even cheese. It wasn't even a whopper at that point it was just a hamburger. I don't think I have ever been so irritated with a fast food employee in my life, everyone needs a long talk about being friendly, and also need to be taught how to actually cook the food properly. Honestly I don't even think the people can be salvaged, fire them all and hire people who are properly trained for the job. I was incredibly disappointed with the whole experience in general. I mean the whole entire point of fast food is the fast part. Honestly just don't ever visit this burger king and maybe they'll close it down or something. 0/5 experience and if I could go into negatives I would. Please do not waste your time nor hard...

Drive thru takes an eternity. Last two times I went, they have one of the lanes closed, so people are trying to get in from both entrances. It took about 25 minutes from the time I got in line until I had my food. I've been here a bunch of times, and it was always slow, but it got even worse.

Also, I did a mobile order with one of the offers on the app. It tells me I can do drive thru and just tell them at the order speaker my name / order number. I've done that there with no problem at least 15 times. This time, I get to the speaker and the guy tells me I have to come in. There's at least 4 cars ahead of me and another 4 behind me, so that's not happening. So, I tell the guy the app let me order for the drive thru. He says it's cool. When I get to the window to pick it up, the guy is confused. Some lady (assuming a manager) starts talking over his shoulder saying how this Burger King doesn't do drive thru mobile orders and how I really need to just come inside next time. All this despite the app letting me do it and me having done it at that BK a bunch of times before. They gave me my order in a bag they use for door dash or grubhub, so idk if they just assumed I was doing that (even though it was for me) or didn't pay attention and that's why the lady gave me a hard time, but either way I'm done going to...