Pizza Hut — Restaurant in Allentown

Oh, Pizza Hut, you never cease to amaze me with your ability to turn a simple order into a comedy of errors! My friend and I recently decided to indulge in a pizza night, so naturally, we turned to you, the self-proclaimed "masters of the dough." Little did we know that our quest for cheesy goodness would leave us laughing and bewildered, with breadstick-less plates.

First things first, your delivery person deserves an honorary medal for their extraordinary ability to forget the essential part of our order—breadsticks. How can one simply overlook the holy grail of side dishes? I'm envisioning a hapless employee racing out of the store, pizza in hand, totally unaware of the neglected breadstick box sitting on the counter. Bravo, Pizza Hut, you truly outdid yourselves!

But the comedy didn't stop there. When my friend reached out to your customer service, eager to resolve this grave injustice, the response was as swift as a snail on tranquilizers. It seems that you've trained your support team in the art of silence, as they ignored my friend's multiple messages like a seasoned pro. Kudos to your customer service department for achieving such impressive levels of non-responsiveness.

We were left pondering profound existential questions like, "Did Pizza Hut forget about us as much as we forgot about the breadsticks?" and "Will the universe collapse if we eat pizza without those gloriously seasoned sticks of dough?" The answer, it turns out, is a resounding "no" to the first question and a sad, deflated "yes" to the second.

In the end, we had to console ourselves with the pizza alone. Sure, it was delicious, but there was a hole in our hearts where the breadsticks were supposed to be. Perhaps we should have ordered from a different pizzeria—one that understands the importance of delivering a complete order and responding to customers' inquiries.

So, Pizza Hut, let this review serve as a friendly reminder: Don't underestimate the power of the breadstick. It's not just a side dish; it's an integral part of the pizza experience. And as for your customer service team, it's time to break the silence and start responding to your frustrated patrons. After all, laughter may be the best medicine, but it doesn't fill the void left by a missing breadstick box.

I eagerly await the day when Pizza Hut's comedy of errors turns into a symphony of perfectly executed orders. Until then, I shall explore other pizzerias in search of the elusive, perfect pizza night. Bon appétit, fellow...

I ordered online. 3 items. Pizza, wings, and a dipping sauce. The website said 20 to 30 minutes. I arrived 30 minutes later. They found my order on the computer, so I paid. The guy at the register walked back to the kitchen, came back and told me my pizza was coming out of the oven. Well, either this guy couldn't read, or he didn't know what a large, stuffed crust pizza looked like. I watched as two medium pizzas came out. Not a stuffed crust in sight. I stood there for the next ten minutes watching this same guy get three more orders wrong. At one point, he gave a customer someone else's pizza because it was the same thing that that customer wanted. It was complete chaos. He told the one kitchen worker not to bother using the warmer because " That thing isn't working anyway". Finally, he gets back to me. He goes back to the warmer that isn't working, and of course, my pizza still isn't there. He then says that I'll have to talk to the manager. Eventually the manager shows up. He seems slightly more competent than the first guy. After another ten minutes, he gets to me. He decides that my pizza has somehow mysteriously disappeared (I'm thinking about the first guy who gave someone else's pizza to the wrong customer). He says that they will make me a new pizza. He goes back to other customers. Almost every order has a problem. After another eight or so minutes, a girl comes out of the kitchen and asks me if I am being helped. I tell her that I am waiting for my pizza to be made. She looks at my slip, an says " She's putting it into the box now". I look over and they are putting a medium pizza with lots of toppings in a box. I told her that I didn't think that was a large, plain, stuffed crust pizza. She shrugged and walked away. Now the manager looks up and says that he is going to get going on my pizza. I asked him why he didn't enter it in the computer before. He said he had been busy with other customers. At this point I told him to refund my money, and forget about it. He did. From the parking lot, I ordered online from the Fogelsville Pizza Hut..... It was ready when...

was very easy to order from the app.  The app was accurate on the timing of the delivery. So  I tipped the driver well. Unfortunately,  my order wasn't correct. I called back which was a hassle,  I had to be put on hold several times.

I explained that I ordered m Mild wings and a liter of Pepsi. The wings where so hot 🔥 that I got physically sick.  I also received a 20 ounce Cherry Pepsi . Which I did not order. Also I was supposed to have 8 wings and only had 6.

When the driver came back.  He made the comment to me." Didn't you just order food".  I thought what does it matter if I order food. Like what does it matter. Isn't it just your job to deliver food and not ask questions. I didnt say that. I felt insulted the way he sounded and looked at me while saying it. He then tried to recharge. When I spoke to the manager he said that he was fixing the order that he was having it sent with no charge.

There was poor communication. I had to wait another 10 minutes by my door while he went to his car. He called his manager to confirm there wasn't a payment due.

He gave me my order and it still wasn't correct. I received the wings and a

20 ounce Pepsi. I was due a liter of Pepsi. I did not call back.

At first I was very happy with the easy fast, Courteous service.  In the end of it all, I was very disappointed.  Needless to say with my experience,  I will never order from your shop again. I am putting my experience as well on Google review.  Blessings to...