19 North @ Marriott Alpharetta — Restaurant in Alpharetta

Great Décor… Horrendous Customer Service

This morning my wife and I decided to go to 19 North Restaurant inside the Marriott Hotel for breakfast. We have come to this Marriott to stay overnight and just to eat breakfast periodically for about 12+ years.

They recently remodeled and it looks very nice. Open floor plan, nice color gray, new flooring and the restaurant looks like a new and more upscale establishment. The restaurant has a new look, but the waitstaff, unfortunately, have the same sad pathetic customer service.

We arrived today at 9:30 a.m. You just go in stand there and wonder what is the process since no one meets you anymore to seat you? My wife and I get our plates, and then I tell the younger cook I would like french toast and two pancakes for my wife and I. There were two cooks. One for french toast and pancakes and the other one in the front cooked eggs and waffles. No one else is being attended to at this point. Then I proceed to tell the older cook in a voice loud enough to get his attention, that I would like two waffles. Still no one else is in line to be served. The older cook ignores me, doesn’t look my way and keeps making an omelet. I continue saying “Excuse me sir; I would like two waffles made.” He never acknowledged my presence, totally ignored me and never turned around to look at me. I kid you not, this continues for at least 10-minutes. Finally, the younger cook comes out and the older cook, without looking my way, says make him two waffles. The younger cook leaves his station and makes two waffles. Then the older cook, that still has continued to ignore me, gives me a plate with only one waffle. I then tell him I asked for two. Smh

While waiting for my waffle, the older cook says something like, “Omelet up,” the customer comes up to get his omelet, and I kid you not, the older cook actually yells at the customer that he wasn’t done, because the other omelet was almost done. The customer looked startled and sat back down.

Meanwhile, my wife had already sat down to eat. After about 10-minutes not one waitstaff person has come to see if she wants water, orange juice or how many is in our party. My wife gets up from her semi-hot food and ask a lady cleaning off tables if someone can please bring us water and orange juice. A nice lady in a red shirt did. I asked for a pitcher of water, because from past experience we knew we would never see another waitstaff person until they brought the bill. I was right. Not once did any waitstaff come back to check up on us to see if we wanted more orange juice, since the glasses they now put it in is as big as a thimble.

We’ve always loved staying at the Windward Marriott for a “staycation,” since we live just 35 minutes away. However, what has stopped us from staying there is the horrible customer service in the restaurant. We love the breakfast buffet. The food is good, and the variety is great.

Over the years we have continued trying to give this restaurant an opportunity to improve customer service. However, my wife was so upset after today’s treatment, we have vowed not to go back. Unfortunately, we have seven Marriott gift cards and we’re trying to decide if we give them away or what. After today, we see it appears to be a lost cause.

This restaurant’s customer service is not congruent with the quality service of the Marriott...

I had a fantastic dinner at 19 North inside the Marriott Atlanta Alpharetta. Brian, my server at the bar, went above and beyond to ensure everything was perfect. He was friendly, attentive, and made excellent recommendations.

I ordered the spicy street corn, market salad, Atlantic blackened salmon (pictured), and warm chocolate brownie for dessert—all suggested by Brian, and every single one was spot on. The salmon over risotto was especially delicious, and the brownie was the perfect sweet finish. I also tried the Scottlaw Basement IPA, another great pick from Brian.

Overall, this was one of the best dining experiences I’ve had at a hotel restaurant. Great service, great food, and a comfortable atmosphere. Brian truly made the night...

I was visiting the hotel and ate at the bar several times. The food was great! The wings were crisp and juicy with great flavor. I also tried the chicken sandwich. This is next level with pimento cheese and apricot jam were fantastic! I definitely recommend it. If you want something light, go for the charcuterie! I did and I don’t regret it, but I wish I had ordered an extra to go home with. Last but certainly not the least are the bartenders and the drinks. Zach and Leslie are wonderful hosts with great personalities. Not only that, they can make 5 star drinks!!! My favorite 2 of the weekend were a bourbon sidecar and a vieux carre. These were both recommended by them and they were amazing not too sweet with a kick. Love it!!! Highly recommended and I...