Dickey's Barbecue Pit - Alpharetta — Restaurant in Alpharetta

Recently visited this location. To start off, I thoroughly enjoyed my meal! I ordered their pulled pork & sausage sandwich with fried okra and mac n cheese for my sides; this was the lunch special for the day that I went in. I paid $9.69 which included tax.

Every item on my plate was hot, very flavorsome and well portioned as seen in my picture attached. I added their signature barbecue sauce to my sandwich which definitely enhanced the overall flavor of the meal (I am definitely a sauce guy haha)

The reason I only gave 3 stars instead of 4 is because of the people working behind the counter. There were three individuals who all seemed like they did not want to be working, let alone working there for some reason. They didn't acknowledge me when I walked in. Not that I'm expecting some big, "WELCOME IN! WE'RE SO GLAD YOU DECIDED TO JOIN US FOR LUNCH TODAY! WHAT CAN WE GET YOU?" welcome speech or anything, but I do expect to at least be acknowledged that you realize a human being just walked through your door; let alone a paying customer. I walked up to the counter to look at the menu and again, nothing was said. They just stood around, looking at me waiting for me to start talking/ place my order. I broke the ice by asking what their favorite side was on the menu. The guy who was directly in front of me recommended the fried okra, so I decided to order that when I placed my order. Other than that very small exchange of words, the lady who rang up my order at the register told me my total and that was about it. VERY little customer service skills around the restaurant. I understand they are not waiters and are not serving me at a table, but like I said, I just didn't feel welcomed as a customer.

Nonetheless, the food made up for the overall experience! The workers could have just been having a bad day, I get it. We all...

I ate lunch here today and was sorely disappointed. I ordered a pulled pork plate with two sides. The pulled pork was being taken from a plastic wrapped large pork piece, and there was no evidence of anything cooking in this restaurant. There was a sign right above the ordering area that brags about the "Daily Smoked Meat". With my pulled pork, I ordered Mac N Cheese and Slaw as my sides.

The line did not have any visible food in the containers or service line. The line cook lady took a huge bag of mac and cheese from under the counter, found the knife back at the pulled pork station, cut the bag, and poured an enormous, precooked, yucky orange mess of mac n cheese into a warming container. She then stuffed a small side dish with the item. With this, I also received a sort of strange roll type bread product.

The to-go container and bag were generic, and my sides would not fit into the box. They bounced around the bag as I searched for other to go accessories. I saw another sign for a southern sweet tea recipe with the face of a nice looking older lady over the drink station. When I went to get my drink, I saw that the tea was instant Gold Peak. Another sign, another broken promise.

There were large red table top napkins dispensers situated around the dining room and they were all empty. Sad rolls of paper towels were placed in front of the empty dispensers and I ripped a couple off while searching for a fork and salt and pepper. There were forks readily available, but alas, no pepper, and I was happy to leave.

There were so many light bulbs out that I couldn't really see what was going on inside this restaurant, which, after my visit, is likely a blessing.

The food was...

This location has poor ratings and I see why. Horrible customer service and experience. Very dim and sad ambience. I was very excited to try the food here for the first time so we placed an order online for pick up. Almost 30$ which is expected. They offer messaging promos, but once you do its a $35 min to receive this . We came to pick up our food and the store was closed . They close at 9pm , but we arrived at 8:15pm .The store number was not picking up so I had to wait until the next day. I went in the store the next day, with the expectation of still paying for food and maybe getting a “sorry, here’s a slice of pie for the misunderstanding “ lol….2 people working. The owner and his mom. The owner was very callous and nonchalant, after expressing my concern for an order the day before and again hoping to still try the food , his response was “ IT WAS REFUNDED “. Which I never received any notification, text or call stating so…. ( have yet to see this ) “it was not busy so we just closed” . With the attitude he possesses towards customers , I suppose he is never busy. This attitude Quickly turned me off and I noticed this was a blessing . To my surprise, there was one customer in the store during an expected busy time of day. The store has light bulbs out so it’s quite dim, no music or white noise of any kind- it is silent . I admit, I was enamored by the low cost of bbq but PLEASE, heed my warning!!!

SAVE YOUR $ and potential frustration. This place is not what you are wanting I assure you. Go to -QUE -or SMOKEJACk -or JIM N NICKS’ . It’s worth the money to be treated kind and receive fresh clean food and...