Dunkin' — Restaurant in Altamonte Springs

Let me share a little story that took place in the past hr. I use your mobile app on a weekly basis, and most times, I order from your location in altamonte Springs,  946 w st rd 436. So today happened to be a bit challenging for me, and on my way to the doctor's office, I placed my order at 1:36pm (9.12.2024). I lost my voice, hence heading to the doctors. When I arrive at the drive-thru, I used a voice app to let them know I was picking up a mobile order. The person in the store could not hear me, so I drove up to the window. There was a car in front of me and I waited for about a minute. When I drove up to the window, a tall young man came up giggling with a little attitude and said, "You have to go around and order at the speaker. I could tell there was someone nearby because as soon as he said it, he looked up and laughed and walked away. He came back and repeated himself.  I gestured to him that I could not speak and showed him my order, he rolled his eyes, and he laughed and left. Another young man came to the window, giggling. I repeated the gesture and showed my phone. He said ok. Came back, and wouldn't you know it, I placed the order to the wrong location! He said, "That's not us and laughed, and I could hear the other young man laughing even harder.

I should point out that I had a smile the entire time. It seems to me they did not appreciate me driving up without first ordering at the speaker. I tried figuring out how to cancel my order, but the app is not extremely user-friendly. I drove 11 minutes to the other location. My luck, it was on the way to the doctor's office.

I arrived at 653 e. Altamonte Drive,  a location that does not have a drive-thru. I went in and there was a young man at the counter, which greeted me with a smile. Again, I motioned that I could not speak, and he said, "Oh, no problem, how can I help you? I showed him my phone and he went looking my order. He showed me the cup and said, "I made it a long time ago. Let me make you a new one( I ordered a frozen coffee). And in less than 1 minute I had a new drink and he wished me to get better soon. What a difference.  Same company,  same gender, same age group.  Two completely different experiences.

I took the time to write this because I believe this was a perfect coaching opportunity for their manager. And maybe an opportunity for these young men to reflect on their behavior towards other people. We never know what someone else is going through and how we can make their day better. They had the perfect chance to do so, and missed it.

To the manager of the second location,  I would greatly appreciate it if you could share his name with me. Fantastic young men, with impecable customer service and beautiful attitude.

Not only did he make my day better, but he also kept me as a customer.  I was planning on deleting the app and giving another company my business.

Attached are photos of the first drink and the new one he made...

On my recent visit to the Dunkin’ located at 653 East Altamonte Dr I was greeted with incredibly disrespectful customer service from two of the associates on the shift. There was a young man who was the barista making my drink, a drink that he made inaccurately due to the fault of the cashier ringing in the incorrect order. I simply needed Almond Milk added to my drink; which the cashier missed in error. When I mentioned to the barista that I needed my drink made with Almond milk he proceeded to roll his eyes and make my drink with an overtly negative attitude. He announced to the cashier that the drink was supposed to be rung up with Almond Milk and she proceeded to lie and say I didn’t make that request. He replied by saying he figured I was lying. This is UNACCEPTABLE customer service behavior and to be so brazen and publicly try and humiliate a customer is beyond rude and unnecessary. I am never returning to this location and I've already...

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I HAVE HAD PIZZA HUT WHICH IS ACROSS THE STREET TWO NIGHTS IN A ROW I JUST WANT A BACON EGG AND CHEESE ON...