Tijuana Flats — Restaurant in Altamonte Springs

8/18/2024 UPDATE: I received a call from the manager of the store Robert, he was very understanding and pleasant. Apologized profusely. I am getting a refund for my lunch and a free entrée to try his franchise again. Thank you Robert! My lunch was refunded and I received another call from Sam, letting me know I can pick up my $25 gift card from the cashier anytime, it has my name on it. Thank you!

As a local guide for Google I pride myself on fair, honest reviews. I had a horrible lunch experience at this Tijuana Flats location, food and service. They concentrated on online orders over dine in orders causing me to wait 30 minutes for one burrito. When I did finally get the burrito there was nothing in it but beef, rice and beans. No lettuce, cheese etc. (see photos below). The tortilla was also chewy. When I asked I was told “it’s Taco Tuesday and this is how it goes” by a woman employee with a dark haired ponytail. I was completely ignored by her counterpart who had a ponytail with naturally red hair. I would not go to this location. They should really not even have seating! Let them take care of their online orders that are so important! I deserve a refund of $16 since it was a waste of $$ and time! So...

Update July 2024: They did a full refresh of the brand a year or two ago and now have a revolving set of menu items. That said, we haven't had a hot meal come out of here in the last 3 or 4 visits spanning this past year. Management is lackluster at best and the staff isn't exactly energetic... Update December 2019. They've cleaned up their act. Food is better, coming out hotter and faster. Front counter is on their game and the table clearing is about the same. Need to keep bringing specials and different items to their menu to spice up the norm and get more repeat family dinner business during the week. Older review of 3 stars November 2018 In general the food is ok and on par with their other locations. I favor other local burritos shops, but this one is good to pick up dinner on the way home. Call it in before you get off the highway though. They take a while to prepare it. Not sure why. Even when...

I knew that Cinco de Mayo would be busy, so I placed my order online at 5:53 to be picked up at 7:45. I arrive at restaurant at 7:35 and was told they were "working on my order". I watched people that came in store to order, order and get their food. At 8:20 I was told it would be another 20 mins for my food. I asked for a refund and was waived off saying the mangers were to busy and would call me later in the evening to take care of that. I called the store back at 9:30 to see if I could get my refund and the girl on the phone laughed at me and said she had lots of refunds to get to when she got to "her stuff". Not getting my order in a relatively timely fashion was bad enough but to be waived off then laughed at. Sorry I can't accept that and won't be back. My small order may not have meant much to them but I would have liked to had food or at...