El Cazador Traditional Mexican Food — Restaurant in Altavista

Few decent experiences dining in. The ceiling is disgusting and vents are covered in black. The food and service is decent. One horrible take out experience. I was charged significantly more than what we are charged when dining in, although got the same order without drinks. Wasn't able to see my receipt for what I was charged as "they don't have receipt paper" took 20 minutes to check out in the first place.. YES, 20 minutes waiting to check out.. I got all the way home to find they gave me the wrong food. Attempted to call the restaurant to notify them that I was on my way back. Someone answered the phone but never said anything, although I could hear the restaurant noise in the background.. When I arrived the same worker gave me the correct bag of food. I asked if I could speak with a manager about the situation, apparently they don't have a manager that works that particular night and also do not have an assistant manager.. I requested that the worker call his manager, Abel so I could talk to him, he was very reluctant to call, went behind the wall to speak in Spanish to him, then gave me the phone. I explained my reason for the call, the situation and that I've wasted a lot of my time, and asked if there was something he could do to make the situation right. He told me he would have to call me the following day after talking to his staff and looking at the register. He was unwilling to do anything that night. I gave the employee my phone number for Abel to call me the following day, but needless to say Abel never called. And needless to say, by the time I got the correct food home, it was all cold. What was supposed to be easy, quick and simple was by far NOT easy, quick or simple. What they did make simple and easy is the decision to not return to their establishment and not...

Lord where do I begin. They opened a new location in Brookneal Va. The food is TRASH! The beef has the texture of pâté that you feed your cat or dog. Has no seasonings whatsoever. Despite the name this food is not authentic and I know dang well they do not feed their families this garbage but they’ll feed us as the consumer. Salsa tasted blander than a jar at the store. In all honesty you’re better off making your own at home and save your money. I’m NEVER eating here again. It’s disgusting and all the negative reviews aren’t lying. Anyone who eats here and thinks it’s good has never had real Latin food or Hispanic food PERIOD. If I could get my money back I would. As a biracial and bilingual person that was raised with and around Hispanics/ Latinos, who has a reverence for the Latin and Spanish culture, if my friends and family tasted this they would be so disappointed. It’s just beyond me why they would...

This place has been good in the past. I went today and not so much. I ordered a frozen margarita and they didn’t have any - had to do on the rocks. Very weak drink. Food was not good. Ordered enchiladas Mexicanas -3 different on the plate. Red sauce on chicken one was like diluted tomato soup. Thin and runny and most of it in a puddle on the plate. Second beef tips one was supposed to have green sauce. There was none. A stray single jalapeño was next to it although not supposed to be part of dish. Good thing I like them. Third cheese one - the cheese on the inside was not melted or even warm. It was like it had not even been heated. In fact the whole plate and the enchiladas were barely warm. Extremely disappointing. Construction work inside during my meal is the reason for my down rating of atmosphere. Place was virtually empty. Waiter was nice - and because of that I didn’t complain in...