KFC — Restaurant in Alton

Check the reviews!! For the last 6 months they’ve been horrible! Go to reviews and hit the newest to see what’s been happening RECENTLY.. not 5 and 6 years ago.. I visited on 7/5/25 about 5:20 pm and ordered 2 $7.00 bowls through the drive thru. I checked my food before leaving and immediately noticed the tiny portion of mashed potatoes I was given so I went back in and requested a new one that had the correct amount inside. As the lady was grabbing the mashed and gravy she was talking and laughing scooping my food. I waited and was hoping she’d stopped talking and laughing while preparing it but she didn’t so I politely asked her if she could remake them and this time to please not talk over the food. She began making it with no problem but as she was scooping them up the manager appeared out of nowhere. (A big black gay man with braids) he asked me what the issue was and I explained to him that I was afraid of spit and whatever else flying out of her mouth as she was talking over my food. He said well that only happens when someone has a gap or missing tooth😳 apparently he’s never heard of people talking and spitting by accident never heard of a lisp or anything similar. So I told him that’s not the case.

I went on to tell him I asked the lady to remake the mashed and she’s doing it with no problem. I told him she DE-escalated while he ESCALATED the issue. He told me I shouldn’t be eating out food if I was concerned about people spitting and talking while making my food. I then told him that he and the young lady should probably switch positions and let her be the manager while you’re the associate. He said he would love that and she could have his manager position. I told him to give me his name so we could make that happen. He refused..of course he did. Looking me up and down saying YOU sure can’t get me fired...YOU can’t make that happen while refusing to give me his name.. no name tag on.. I told him if he didn’t want to work there why was he there? Nobody is forcing you to come there daily. I told him he was just talking because it was free.. he will be back there again today and tomorrow and the day after that. Why tho?? And you HATE your job.. telling a customer that you’d wish the young associate take your position is one of the most unprofessional things you can do at work while representing a company.. and HE KNOWS he will face absolutely no consequences for his actions.. ATP it was heated and a hot mess all because he came from the back with his sassy and very unprofessional unpleasant behavior. If my request was too much just give me my money back.. Let me remind you, he was the one that prepared the very little mashed potatoes with a sprinkle of gravy on it in the first place causing me to have to come back

I told him he could give the young lady his position by not coming back to work again. SIMPLE.. he was very upset and I was aggravated. Arguing with a sass ball sorry excuse of a manager while my chicken strips are outside getting cold. If you see the big black guy with braids BEWARE! Look at the other reviews about HIM specifically. He’s been accused of putting strands of hair in peoples food to refusing refunds for food purchased 30 minutes ago that people are still waiting for, to being very condescending towards the customers that give HIM a reason to have a job. KFC sees this and they know this! They don’t care at this point so I don’t either.. my money will spend wherever I take it.. I won’t be back to spend another dime with them.. the reviews aren’t lying people. Check your food before leaving and if possible just order inside so you can keep your head...

I don't normally take time out to write a review. However today when going to get my kids lunch. I got to the drive thru window, paid and then the man tossed the bag out the window. Everything came out fast so I checked the order. 3 pieces of our 6 piece tender meal was missing. I told the man he went and got them while he was getting them I realized the fries and ranch sauce were not there either. I told him I was also missing fries he said that he gave me the mac and cheese instead. I told him the mac and cheese was separate that I wanted fries as well. So he charges me for the fries and I pay again. I still needed the ranch so I asked for it that is when his already bad attitude got worse he said "do you want anything else I'm tired of walking back and fourth" I said there was no reason to be rude. And he said he was not being rude that I was. I asked what his name was since he had no tag on and he said that is not my business then asked my name so I told him mine and he jokingly said his was Amanda he knew I was going to talk to a manager. I'm guessing he is always rude and nasty that's why he doesn't wear his name tag. I had my daughter give her 3 year old brother his fries once we got on the road and noticed he had placed a couple black hair inside the fries box as well. So beware if you see a very large black man with a tattoo on his neck corn rows and glasses when you get to that window, check your order he is dishonest and will be rude. I hope...

did not want to cook and a commercial for the new Nuggets at KFC came on the TV, so I thought why not give them a try. I should have known better, a commercial pulled me in 10 years ago and I haven't eaten here since, that last visit.

I'll start with a positive, the staff and service was decent and super fast. My food being ready in less than 90 seconds, should have been a warning. I ordered the 8 piece Nugget combo meal. The cashier gave me my soda cup and change. Before I could get the change in pocket and the bills back in my clip, a bag was dropped in front of me by another worker, who uttered, "here you go." I said, "Wow, that was fast." She responded, "Yeah."

I went over to the soda fountain and filled my glass and headed home, which is only about 7 minuets. When I got home, I discovered they no longer serve steak fries and the fries I had were cold and nasty. My nuggets were all odd shapes, not from a mold like other fast food joints, so that was a plus. When I bite into them, the original flavor was definitely there and they were warm. However, some of them were dry and hard.

I was here at 6;30PM, all the food should have been super fresh as that is peak dinner time. At peak times they should have their A-Game going on. This meal was a total disappointment. Oh, I forgot to mention the soda...