Rent-A-Center — Local services in Alton

We have been customers for them for over two years. We had two computers from them used and not our choice to be used and one went out and the second one stopped charging. We looked past that and we decided to get a toolset and a motorbike from them and they gave us a used one without asking us which one we rather have. That motorbike was having problems with the chain, it kept popping off and we informed them then the chain broke so we was giving another used bike. My son informed me that the bike was slower that the old one which was the same make and model he accidentally rode over glass he didn't see and popped the back tire. we had insurance on it and informed them and two gentlemen came to the house and tried to fix it. They realized the axle was bent which wasn't noticed by us but does explain now why he was having problems with the speed of the second bike and the screws were also stripped. We were supposed to get a new bike originally and wasn't given one and the used bikes were already messed up and they blamed us. I can tell you for us to be loyal customers that pay every month -the service is terrible only one employee is really amazing, hard working, honest and friendly. The other two I dealt with are a bit friendly but not as honest as the one described before. The store manager is rude and not helpful and we have decided we will not be dealing with the Alton store again. Rent One gives new merchandise with better service and deals. So we will for now on be using them for our needs. For the future it's best to give the customers a choice of new and used If they are paying out of pocket every month and if you decide to give out your old merchandise make sure it is in exceptional condition so that the customer is not losing money by not being able to utilize the merchandise due to issues that were...

They are so unprofessional. They kept giving us the run around on delivery. Told us we couldn’t leave with the product and how it needs to be delivered. Which was fine. The manager couldn’t tell us which day they could deliver it. All he knows was it will be either Saturday or Monday. Which it was fine. The problem is they sent a message saying Saturday. Cleared the day just for the manger to say it was a mistake and how they would come Monday. Now they don’t know when. And while there the manager couldn’t really give us a clear understanding of the credit check. So all in all we got the run around. And when we called to see if we can get a refund cause the manger of full of I don’t knows he didn’t care and still decided to be unprofessional. Like why do we have to keep calling to see when they are going to deliver? Or they tell us they have to wait until the manager comes back. And when he does he says he’s wrapping it up to be delivered. And it’s not. Like why do I have to keep calling to see when we get the product? But don’t have no problem taking our money. The manger just didn’t care whatsoever. Had a hard time explaining anything. And saying they have a problem with confirmation. Like what’s the confirmation? We did everything they asked of. Took our money so it get delivered. Just to tell us days later there’s no confirmation. Of it being paid for. But if it wasn’t paid for they wouldn’t offer a refund. When we went to go get a refund, there was a crew of employees sitting there talking about customers. So I guess we see where the time is going. I would not recommend rent a center to anyone. At least not...

We have been a loyal customer with this company for a couple years. But they recently changed management and screwed us in the process! We order a living room set from them, when they didn’t have it in stock they provided us with a used set with a large slice across the back of the couch. After having the used set for 6 months paying our payment every 2 weeks, we were informed they couldn’t get the set we ordered. We were given 2 options 1we could return the merchandise and loose all the money we paid on it the past 6 months or purchase something else and get credit. We chose to get a washer and dryer in place of the furniture. End result we never got the credit towards the purchase of washer and dryer,and we’re over charged in the process. Absolutely the worst customer service I have ever Experienced! Katlyn the manager has no business dealing with customers extremely unprofessional!!! Will NEVER shop...