Papa Johns Pizza — Restaurant in Alton

I ordered a large pizza(stuffed crust) because they said, "Only a large size pizza comes with stuffed crust." Two of my kids are autistic, so they are very picky. Hence stuffed crust. I have never seen them push a pizza away ever. Yet, they won't even eat it. I was hoping for a chicken alfredo pasta bowl. I paid 8 dollars for just pasta toppings. Very disappointed. I wish they would have told me it doesn't come with any pasta. The person taking the order was very friendly. Yet, did not tell me I'm paying eight dollars for some toppings. When I called and explained this, he just hung up on me. Pointless to order there. I wasted $40.38 for everything. I guess I can save the toppings and make my own noodles... Very disappointed though and never will I order here again. Horrible customer service. I shouldn't have given them a 5* after the call, had I known it was all for none. No wonder the delivery guy was quick to leave without me writing a tip. I'm sure they already add those to the total now anyway....

Ordered: Epic pepperoni stuffed crust-pepperoni Delivery-On time and always is

Any and all pizzas we've ordered from Papa Johns-Alton have been great. It's our favorite pizza in Alton. So, on this night I ordered the Epic pepperoni stuffed crust-pepperoni pizza for one of my kids and his friend, and they said it was amazing. Another person here had a Domino's pepperoni pizza delivered at the same time. So, time for a contest between the two! I tried a slice of each, and this is not comparing the crusts as there is an unfair advantage with a stuffed crust. NO CONTEST. The Papa Johns pizza made the Domino's pizza inedible as it was soooooo much better. Now if you are into Dave Portney-style thin crust/no flop pizza, this is not your pizza! You don't have to order extra cheese and sauce (like I normally have to do), this Papa John's has plenty of each every...

Walked in and ordered a medium cheese pizza and a 20 oz pepsi. Total was $14 and change. Paid it. While he's making the pizza, I thought that sounded a bit high. I start looking up specials online. Large 2 topping for $6.99. No specials on display in store. No prices on display menu. No paper menu out. When he hands me my pizza, I ask what's the price for a medium cheese? He says $13. I said man, you guys have large 2 toppings for less. You have 2 medium 2 toppings for $14. You can't do anything on the price of my medium cheese? He said "No. There's no specials for 1 medium 1 topping. Next time, you should ask about the specials before ordering."

That's the quality of customer service that this store provides. I...