Alton Refrigeration & Home Furnishings — Local services in Alton

We were getting ready to close on a home, & needed a new recliner, stove & mattress. Then we realized there will be times we can't get across the river due to flooding, drought, and below freezing temperatures, so we'd better purchase a freezer as well. I walked into the store, and was greeted by Ernie Nicholas right away. I explained the reason I was there, & that I just wanted to see what was on the showroom floor because my honey isn't too keen on playing Goldilocks. I needed to find a couple recliners and a couple mattresses that I knew he would like so he could go right up to them & decide which he liked better. I told Ernie I used to be a design consultant for a couple of furniture companies, and to PLEASE greet & take care of other guests, because I wasn't going to make any purchases that day. After about a ½ hour of jumping from one piece of furniture to another, doing the whole "this one is toooo hard!", "this one is toooo soft!", &... well, I'm sure you get the gist of it. When I was done, I looked Ernie up and asked for his business card as well as his work schedule - and I thanked him for allowing me to do the whole thing my way & not shadow me or bug me every 5 minutes. I also asked him if he would be willing to cut me any sort of break if I were to come in & just slap some cash on the table - and he assured me that he would. In the meantime, I found a recliner for hubby elsewhere - but I took him into the store, introduced him to Ernie, and we went about the truncated version of "the Goldilocks business". Once we made our decisions, we went to Ernie to sit down together & crunch some numbers. Suffice it to say that we really liked the way it all shook out. Ernie told us it would take approximately 4 weeks for our Justice mattress to be constructed, which we were fine with. It was slightly less than 4 weeks, actually, but you won't hear US complaining. We are VERY pleased with the mattress, stove, and chest freezer - and the delivery guys, too! They even hauled away the existing mattress and stove! About a week later, we got a call from the store to check in & make sure we were 100% satisfied. I was pretty impressed! If you're undecided as to where to go for appliances &/or furniture, I HIGHLY recommend you give Alton Refrigeration & Home Furnishings a try. If you're truly, honestly, disappointed, I...

We made the mistake of originally going to Lowes for a new dishwasher. After the old runaround routine, our order was canceled, and we got a full refund.....then we remembered our last experience at Alton Refrigeration and gave them a shot. I am so thankful we did. We were greeted as soon as we walked in the door, and the sales rep took us to the dishwashers. He didn't try to over sell us anything. He answered any and all questions politely. We were in and out within a half hour. So get this, we bought the dishwasher on a Monday and it was installed on Thursday. Beat that. They also had a couch and chair I was checking out, but that's a different story for a different time. Skip the big box store...

Jessie was great - showed me a version of the fridge I was looking at in the scratch and dent room for a significant discount. A few scratches on the handles and a few dings on the sides where it wouldn’t show in my place anyway. The delivery guys were great too - showed up when promised and got my old fridge out and the new one in. This all happened within two days after canceling an order from a big box store that had been rescheduled four times! Wish I had gone to Alton Refrigeration first and saved a lot of hassle. And it’s always better to shop local - they really care. As long as I’m living in this area I will always go to Alton Refrigeration first - super nice people and...