Braum's Ice Cream & Dairy Store — Restaurant in Amarillo

I stopped here in between school activities to get my childten the $1 yogurt cone (normally $1.49). I was told that the yogurt machine was down, so I asked if they could honor the deal with something else, like a scoop of ice cream (also normally $1.49). I was told by the manager that he's "not allowed to do that," and that he has to be able to ring it up as yogurt to get the deal. When I said, okay, ring it up as yogurt, he said that then he'd be short on ice cream. Um, really? Do they weigh the ice cream? Is three small scoops truly going to break the bank? I was informed told "You can buy ice cream. You're just not going to get the happy hour deal." I have two issues with this kind of customer service; first, Braum's is primarily an ice cream store; fix the yogurt machine! Second, I have trouble believing that a manager doesn't have the ability to make that decision. My disappointed kids and I went elsewhere. This is not the first time we've experienced poor service from this store, either. Service is super slow, and our order has come out wrong several times. Once they made a banana milkshake (ordered as a banana milkshake, nothing more) with whole walnuts mixed in. We didn't discover it until we got home. So strange. Anyway, we give up. Braum's is great, but this location is NOT. We'll be going to the one on 34th or farther North on...

My family and I went to this Braums location tonight and it was horrible from the get go. As soon as we got to the drive thru speaker my wife ordered her meal and waited for a second with no response so she started ordering my meal. The girl finally comes on the speaker and was like I got the one meal but what was the drink. Needless to say my wife had to reorder everything. Now, my wife ordered a bacon cheeseburger and I ordered a double cheeseburger with Mayo and ketchup. My kiddos split the chicken strip dinner. We get to the window and pay. Get to the second window and the 12 year old opens the window and hands out the 1 drink and one of our shakes. Never spoke a word. Then he tosses out the food and finally acknowledged our existence. My wife was like we are missing a chocolate shake. Instead of just making the shake he asked us to move forward out of the way and they would bring it out to us. Ummmm ok that doesn’t make any sense. Finally got our full order and drove home. Once we got home both the burgers were wrong, my wife’s burger didn’t have bacon and mine has the smallest amount of Mayo known to mankind and no ketchup. The chicken strip dinner had the tiniest pieces of chicken as well. For what we paid for these meals we definitely got jipped. Braums used to be really good. Now it’s going down the drain like everything else...

Customer service went out the window at this location on Western. I know it’s bigger taking a lot more customers in but I pulled up to window one. Where the person was taking my payment he was still on his microphone taking the payment, talking to another person all he did is reach out to grab my card I handed it to him he ran it and was taking a second order wrap the receipt around my debit card and handed it back not one word was said to me. The second window we pulled up to to get our order she handed us our drinks in a hurry handed us a bag and turned around grabbing the next order I’m assuming for the person behind me so I asked which burger is which and she looked and goes I don’t know then I asked her about the other fry that I ordered because it was missing handed her the bag back and they put another french fry order in the bag again communication was horrible the only thing lacking to this place is customer service. Braums is famous for customer service a big smile a big welcome and big customer satisfaction in this case it was like we were hurried and at another Buffett restaurant where they hand you your food, it was that rushed. Just a recommendation maybe some of the employees need to slow down and just be a little more considerate and you will be golden at...