X- Steakhouse — Restaurant in Amarillo

Make sure you walk in the correct door or you end up circling the dining room looking for a human that will acknowledge your existence as a fellow human, gotta guess as the correct door is not indicated in any shape fashion or form. Once we found somebody that said hello, we were told to seat ourselves in "this area". Took ten more minutes for someone to arrive as our server and take our drink and appetizer order. Two unsweetened teas, one sweet tea, one coke, one dr pepper, two kid sprites and an orange juice came out as three sweet teas, two cokes, kids drinks were correct (should have taken this as an omen and left salvaging the evening but pressed on, regretting that decision). Appetizer came out and we placed our order. I cannot fathom how these rib-eyes are smoked and aged for twenty days. The texture reminded me of Swanson frozen TV dinners, excessive fat (well past marbling) and lots of gristle. Ive gotten better steaks at Waffle-House. The salmon was offensive. Both tasted as if they were frozen and cut with a ban-saw when its ordered and thawed as it cooks on the grill. The steak fries left much to be desired. What was the worst part of this meal is three steaks, salmon, and four kids chicken strips and fries were ordered, when the order came out, one chicken strips and fries were delivered. Three of the children had no food. Our server stated she thought the four kids would be sharing two chicken strips even though there was a lengthy discussion about how many pieces were in the kids and actual meal, then said one order per kid so four orders. We weren't going to eat in-front of our hungry children and we went there to eat together so we waited, which made the meals cold. Later in the meal what I have to assume was a supervisor as she never introduced herself issued us a blanketed apology in passing, "sorry bout the mix-up" and left. Despite the kids meals being forgotten they were on the ticket first try. No compensation made just the empty apology. I asked if there was a military discount and was told no. Spent $200 on a meh at best as what is very kindly referred to as a meal. Next time I think I will choose to skip the meal. I would say the drinks were the best part but the machine needs to be calibrated as the sodas were all but flat. The best part of the meal turned out to be the bread that we got after the appetizer was picked up. Not certain what we paid for, just having a difficult time justifying returning. Oh another major problem was sweating the entire time as the blinds were up and ac not pushing cold air. Not sure if the ac was broken or yet another over-site. In all was $200 to seat myself almost flat beverages, generic at best food, and an absent server. Had to chase her down to get the check and again to pay. Parking is a good distance...

The hostesses have no idea what they are doing... if the food wasn't as good as it was I would say I would NEVER go back.

Story time... last night when we arrived which was on a Friday evening around 6:30, they let us know it would be about an hr wait... which we understood cause of the time and day. There was not many people waiting in front of us so we waited. Well 45 min later everyone that was in front of us had been seated and we were told "yall are next"... and because we were 5 people(4 adults and a toddler) they were waiting for a table to be available. Ok but again we were next... so minutes later... a family of 3 were seated... but we were next! I went to the hostesses and I said I thought we were next. She showed me her screen and said yes you're next but yall are 5, I said ok and I walked away. But as I sit back down a couple was seated! And as I look at the hostess walking them to their seats, she's just kept staring at our group like in a taunting manor. I suppose since I had complained they took them instead of us. finally we were sat down... and as we walk in we noticed the people of 3 and the couple are sitting at a table that fits 6! and we were sat at a corner table that fit 4 and it was very small!! Even the waitress said we had a small table cause she could barley fit anything on it once our food and drinks came. So the hostesses would be the reason that made our visit bad and seriously would have been the reason I would never go back.

But thank you to the food and how fast it came out is what saved this night.. The kitchen did GREAT! Our food came out fast and it was delicious! Our waitress was very good as well. So thank you!

But the hostesses are need to get out! They will be cause of...

This steakhouse sits in a planned community with the retail and hospitality on the first level and living spaces above. It's not visible from the main highway, so it doesn't innately grab traffic. We tried it based on a Google Search. Here's what we found

Atmosphere: Tries to blend upscale with roadhouse. Lots of open space and some rustic or brick elements, but with polished black tables and an upscale set up. They went with the industrial exposed ceiling look. It was definitely out of place for what you would expect from a great steakhouse, almost like it wants to be a downtown Brazilian Steakhouse or Bistro. Lol. Leaving those expectations aside, it was fine. Not a lot of traffic and clean.

Service: Not bad, but not great. Lots of young kids working there. Our waitress seemed slightly offended at something, even though we were all cheerful and polite, so maybe sensitive about something and off-putting at times, but she did her job.

Food: In the steakhouse game, I think it's below par. It was good, but I feel like I've had better, but then again, my bar is kinda high for steaks, so I gotta give them so grace. Honestly, it was what you expect from the ambience. If I walked into a loud wooden board, packed house with checker table cloths and loud live music, I'd have different expectations. Lol The Ceasar Salad was Excellent, so they did something very well. And the steak wasn't unenjoyable, it was good, just not a 5 star

Overall positive. For the price, a bit under expectation. Seems like its good fit for what it's trying...