Subway — Restaurant in Amherst

I went here last night 4/6/2025 at around 7:50pm after doing my shopping. I planned on getting Subway for dinner so I didn’t buy anything else for food.

I got to the counter to order and the young man working asked how he could help me. I asked for two Italian herb and cheese sandwiches with turkey. He then started going through the bread stating that it was all “stale” (ew?) and brought out a regular Italian sub roll. I reminded him I asked for Italian herb and cheese to which he said okay and then complained that his shoulders hurt from working. I said “I’m sorry, just take your time. I’m not in a rush.” To which I got no response. After a few seconds he said “I’m closing early!! I’m in too much pain! Making a sandwich isn’t worth it, it’s not worth it!” And started aggressively closing everything. I was confused and just kind of kept being like “what??” I didn’t get what was happening. He then continued mumbling and disappeared out back. It was two hours before their actual closing time! Like what???

This is why older generations think young people are lazy. Two hours before close you throw a fit about making sandwiches (the job you’re paid for) because your shoulders hurt? I need my right knee replaced but I still go to work and walk like 15 miles a day. I’ve had a lot of different jobs and making sandwiches was the easiest one I’ve had. Subway is the job that broke you? This kid was probably in his early 20s. Try a construction job kiddo. I have news for you; life is only going to get harder. One day you’ll miss how easy working at Subway was. Get it together! I am still dumbfounded by this kids actions and it looks like this is common for this location. Clearly it’s a manager/owner issue.

I drove down the road to a subway with another young man the same age working with what seemed to be a pretty bad cold. He was polite and made my sandwich without a single complaint. Definitely will not be back to the Subway in Walmart when there’s a better one down the road. Keep doing what you’re doing and you will continually lose clientele until you’re out...

I ordered take out through the website on 8/12. I received a call that they could not fulfill order because they didn't have egg and told by the employee to call the 800 number for a refund. Come to find out there is not a 800 number and the store has the ability to refund. I still have not received my money back or a phone call from the manager where I left a message. This place is poorly run and now I am out almost $30 because they do not care about customer service. There is no corporate number to call and the emailed complaints are useless.

Just want to update that over a week has gone by and I have had zero response from the store. I can't even speak to a live person at the restaurant. Corporate followed up and after I provided them the info they requested, I have not heard back. Will never order from this...

It was very obvious the workers were there only for their paycheck. A line 6 deep had formed before ONE of them came over to take orders. One of the others was wearing his visor upside down and just cashing people out. And after finally getting my order I was charged $20.58 for a spicy Italian footlong (supposedly on sale for $4.99), a meatball footlong, and 2 large fountain drinks!?! I should have asked for a receipt but I had been up since 4am and didn't think about the charges until after I had sat down with my daughter to eat. Have had great experiences with other subways, but I have to say avoid this one like the plague! Long wait times, borderline rude service, and apparently put their tips into the bill...