Harbor Freight — Local services in Amherst

Be aware buyers, unqualified employees and arrogant management, completely untrained in interpersonal skills. They will tell you everything you should not do in order to return an item with the exception of a 20% restocking fee even on an unused in the box item. 20% in an $800 item is very delicate piece of information that does not get disclosed nor it is displayed anywhere in the store explaining which item could potentially result in such fee and when confronted management plays the threat card , it goes like this “sir, we have the right to refuse return on any item for whatever reason” and it’s there on the receipt and if you miss that too and keep pleading your case especially pointing out the obvious the threat becomes a reality. The exception is that if recorded video is played it will never show any word of insult and disrespect but nowadays, this unqualified generation gets boxed in a legit mistake and will not own up to it. Left all items there along with my name and number because threatening a customer is going too far, empathy for the customer and accountability for the employee who clearly made the mistake of upholding company rules on returns and missing clear detailed info on items that could fall into restocking fee is not what the store manage thinks is necessary. Employee goes into specifics on what not to do in order to return a generator like not putting gas in it but upholds the restocking fee info. Also, receipt say there MAY be a 20%, May means a possibility not a guarantee, so store can also choose not to, but they choose to because money is more important that honesty (be responsible for your mistake not mine, no display on any wall or anywhere on the store for that matter and the risk...

Just wanted to say a bunch of nice things about Sandy and the store in general. The other day there was a miscommunication - I had called earlier in the day for an item to be held, telling the employee that I'd be by just before closing. This employee hadn't communicated that when he went off shift and the store sold my item (the last one in stock for many miles around) just minutes before my 6:45pm arrival (I had driven close to an hour to reach that store). I wasn't upset, my life is bigger than one item. But the reaction of your employees was critical. Had they been apathetic I would never have come back. Yet Sandy's response was exceptional. Simply I knew that she cared and that she would do anything and everything possible to make it right. I was a person to her, not an inconvenience, and it showed. So yes, Harbor Freight mucked up; this happens sometimes. But Sandy's reaction made me a customer for life. She blessed me that day. Thank you for a great...

Horrible horrible terrible experience Needed to return a test light Because it didn't work Upon trying to return the broken item I wanted to purchase a better one In order for me to return The circuit tester that did not work Sandy the manager needed to scan my driver's license .. I had no problem with showing my driver's license but I strongly disagreed to scanning the back of my license taking all my information personal from my driver's license.. Sandy the manager escalated the situation By not knowing the difference between disagreeing and arguing.. Horrible service The item that did not work that required all personal information on driver's license was under $3... Harbor freight lost a customer for under $3 ..thanks to Sandy the manager and her poor choice of words.. I should have been purchasing made in America...