Firehouse Subs — Restaurant in Ammon

I'm quite disappointed. I've heard such good things about firehouse. I've always wanted to try it but maybe I just caught them at a bad time? It's just a shame it was my first experience. I don't want to say they're terrible. What I got is definitely not what I expected, but I guess it's fine I suppose. I placed a pick-up order online for two large hot subs. I got there and saw a sign about meatball subs on the door maybe indicating their oven or something was out. I wish I would've known ahead of time. Anyways, two toasted and hot subs I ordered. I added lettuce and black olives with a little sauce. The cheese was melted. the meat was cold. Below room temperature. The large sub roll was completely untoasted (this applies to both). It was a cold untoasted sub roll with cold meat and maybe I'm a little loopy but I think think the cooked onion or peppers added the residual heat. I have no clue how they melted the cheese. Maybe a quick broil? But it was a pick up. It was set for a specific time and tended to ASAP. It is below room temperature. I understand lettuce and such but really? It's in my oven right now. I scraped off the lettuce so I hopefully don't just taste slime.

I tried it cold. It's good. The ingredients taste like quality. But it is not what I expected when I ordered a hot sandwich. Maybe it was that sign on the door? But I pre-ordered online. I can't see the door. The service was great. I'm positive they did all they could.

I've heard such amazing things about this company and I'm glad I could support them for even just one order. Please don't be dissuaded by my opinion alone. Maybe look at the door first? Try another location? It is definitely not bad. Just not...

I am giving three stars because the food is pretty good. I've tried various items and I've liked all of them. The reason the stars isn't higher is because of wait times. Not as a customer, but as a delivery driver. I've never eaten in before, I always pick up my food or get it delivered, however I'm also a delivery driver and every time I'm there, I wait a significant amount of time. Today, 1-7-25, lunchtime, I waited 30 minutes. Everyone in the store had ordered and gotten their meals and several pick up orders, but not mine. I came today because I decided to give it another chance because all of the other deliveries I've done from here, I've usually had to wait at the very least, 15 minutes. I knew that I might need to wait a bit although I shouldn't be waiting at all because it is a delivery order, but was not expecting to wait 30 minutes, and it hadn't even been started. I suggest turning off the delivery option in your pos system when it is busy or too much for the...

October 11, 2023 Not too happy with the service I received that night. I had been waiting 25 minutes and still didn’t have my order. Many people that walked in after me were already eating. I approached the staff and all I got was I’m sorry the tickets must have gotten out of order. No rush to get mine done. By the way, they were complaining about being busy on a Wednesday! I had reached out to firehouse subs on Facebook (corporate I assume) and they just keep telling me they will send it over to management in the location this happened. I let them know I hadn’t heard anything and they said give it 3-5 business days. It is now October 26th 2023 and still no response. I reached back out on Facebook and again I am told they will send it over to the location this happened! How long does it take to resolve the horrible customer service in this store! They don’t care! This is the worst customer service I have seen! I will not be returning to...