Parfait Paris — Restaurant in Anaheim

Today was my family’s first time at Anaheim Packing District and we really liked it until this place ruined it for us. Not sure if we wanna go back.

I walk to the counter to order and no one is there. I wait a bit and figure, okay, she’s busy. So I go back to my table and wait another 10-15 minutes. I then see another worker walk behind the counter and as I walk up, she ignores me and walks into the back. Okay. That was rude but whatever. Maybe the other worker has better customer service. She comes up and takes my very simple order; a fruit tart and medium americano. I pay and head back to my table with the tart and my restaurant pager. Thirty minutes later and I still don’t have the coffee that I ordered. It was literally just a cup of coffee. I head back to the counter holding my daughter and I’m completely ignored. It was literally just me and my daughter at the register; no one else. The same worker that took my order didn’t bother to ask if she could help me or if she could take my order or anything; just completely ignored us. So I went back to my table and waited a little bit longer.

I return to the register to get a refund and the worker says, “Sorry, I’m here alone, I had a big order and forgot your number. I did make you a large coffee though.” She was really ready with the excuses. It almost felt like I was on some hidden camera show or social experiment.

First of all, she wasn’t alone. There was another worker in the kitchen.

Second, the large order was after my very simple order. That party was served all their food before she even asked me about my order; a cup of coffee. Literally, it was just a cup of coffee. Are your large orders more important than your small orders?

Third, why not just have better service and remember the orders instead of giving customers a size up? What makes you think they’d even want a larger drink? Don’t you think they’d just order it the first time if they wanted it? Are customers supposed to be thrilled to receive a large instead of a medium after they’ve been thrown to the back of the line and made to wait until after everyone else was served?

I then ask for a refund and she shows me that it’s refunded. She says, “You can have the coffee.” I’m in disbelief actually. They had such poor customer service. No one would want the coffee.

I get home and there was no refund. Not surprising. Again, I think instead of trying to give people a large size or a free coffee or this or that for having poor service, that maybe it’s best to just HAVE BETTER SERVICE. Maybe completing the orders as they come in would make more sense, too? I’m definitely not coming back to this place. It feels like they stole money from me. The fruit tart...

As a dedicated, weekly customer at Parfait, I anticipated a welcoming and consistent experience. However, my last two visits with this female employee have left me questioning their commitment to customer service. On a prior occasion, I ordered a crème brûlée to go, only to be told by this employee it could only leave un-torched a perplexing policy, as I’ve previously taken it to go without issue and enjoyed it hours later and it has tasted the same if not better in my opinion. Reluctantly, I agreed to say I would eat it on-site, but later requested a to-go box. This simple ask was met with visible irritation from the employee serving me. Despite her unwelcoming demeanor, I chose to overlook the incident.

This week, I returned for my usual visit, ordering two items, including the crème brûlée. I noticed this today was the same girl employee that got upset and me taking my torched creme brûlée home, and after placing them in my to-go box, the same employee informed me, unprovoked, that this would be the last time she would serve me. She claimed my “attitude” during the previous visit was unacceptable and stated she would notify the manager to refuse me service in the future. I was taken aback, as my only “offense” had been asking for a to-go box. It became clear that her reaction stemmed from a personal disapproval of my preference to take my order home.

The experience was both bewildering and uncomfortable. Instead of addressing any concerns professionally, this employee seemed intent on making me feel unwelcome in an establishment I regularly support. I find this rigid, arbitrary approach to service not only off-putting but highly unprofessional. The rest of the staff has always been courteous, accommodating, and professional, and none have imposed such restrictions on my takeout orders.

In any customer-facing business, loyalty and respect are foundational. As a professional in sales, I understand that customer treatment and loyalty go hand in hand. Moreover, as a businessperson myself, I find it baffling that a place I frequent weekly would allow such alienating policies to persist, ultimately risking loyal patronage. In my view, policies and attitudes that alienate devoted customers are short-sighted and likely to drive them away rather than foster lasting...

Absolutely AWFUL “service”. I would give 0 stars if that was an option. First of all, there is no way to contact the store to get information or to check the availability of items before purchasing. Their phone number just leads to an automated message, which makes no sense because the workers are just standing there. I ordered a croissant online, entered my contact info, and received a confirmation email for the order, only to drive there and find out the item wasn’t available. I provided my phone number and email for the order - they couldn’t let me know it wasn’t available before I wasted my time and gas? What’s the point of giving your contact info if they don’t use it? Once I got there, the lady at the register immediately told me it wasn’t available (literally like she was waiting for me). I then told her to cancel the order, which she should have done right after they received the order. I don’t understand why they couldn’t have cancelled it earlier knowing it wasn’t available. She also gave me a smirk and some attitude before I left. Don’t work in the food service industry if you don’t care about the customers. Why are customers able to purchase an item online if it’s not available? Shouldn’t it say that online? At least have your phone available for people to call and confirm. Terrible experience and do not want to go again - no food/drink is worth that. Fix your website, get a phone that works, and hire employees that care. Simple. Absolutely ridiculous. Don’t know how this...