Location: Starbucks inside Target. Euclid St. and Lincoln Ave. Alicia apparently has no idea what customer service is. I myself come from a field where I believe in making a POSITIVE experience for a guest. I had gone in line for the second time in order to pay for a coffee mug. She called my name since my coffee was ready, and since she didn't acknowledge me standing in line, I had to walk out of line to get my coffee. I then asked her if she could charge me for the mug and she said yes to give her a second, then after a minute she tells me to get in line to pay at the register. I told her I was already in line and had to get out because she called my name. By this time the line had gotten long and after ignoring me and complaining to the cashier I told her she was unbelievable and I got back in line. Then she walks in front of me to go get receipt paper for the cashier without even saying excuse me or apologizing for the incident. I never complained before on the internet but this time I felt disrespected and humiliated in front of...
Read moreThis has to be the worst Starbucks I've been to. I walked up to the counter and the sign said "sorry we are closed" it was 6pm on a Thursday. The 2 girls behind the counter said, with a major attitude as if the spill was my fault, no eye contact "we had a major spill and need to close down to clean it up" OK I'll come back later, this one's inside the Target. About an hour or so later I see it has re-open. 1 girl behind the counter on her cell phone, I said oh you're open? No response, I place my order, she says "sorry we are out of that tea" ok I changed my order and place my 2nd order, she says "sorry we are not making frappuccinos". Umm?!?! Why not? Because we are not. Yeah no thanks I'll go somewhere else. No one wants to deal with service like that after a long days work. Those 2 do not belong behind the counter absolutely terrible...
Read moreI didnt like anything about, i asked for extra of something and that i would pay extra for it and the lady who rang me up said they only had very little left. I seen the girl making the drink and had 2 full bottles of the item i wanted extra of. I then asked for a sleeve for my drink and the girl who made the drink said they ran out if the sleeves, the drink ordered after mine was a hot drink also and the girl opened up a box of sleeves and gave that person a sleeve for her drink. I will never go to this starbucks again..those 2 girls were horrible and lied..they had NO customer...
Read more