Acapulco Mexican Restaurant — Restaurant in Andover

Got there at 12:35 pm, waited while the only cash register clerk/seating attendant dealt with a walk in that wanted several gift cards. Finally got seated at 12:55 and quickly ordered our drinks, received them, and ordered our meals at the same time. Waited for what seemed like an exceptionally long time without even seeing our waitress anywhere in the dining area. When the meal did arrive, two meals were nice and hot but mine was barely luke warm. My enchilada was COLD on the inside. Finally got the waitress' attention (when she finally appeared again) and told her it was cold. She said " ill have them recook it for you" and left.....no apologies, no surprise at the complaint,....nothing!!! I should have just told her forget about it but my wife appealed to my more considerate side so I waited. I should have gone with my first inclination. When the check was brought, she said they'd taken $5.00 off my meal for the inconvenience.!! It was 1:55 before I walked out of there.!! This was my third attempt at this location and all three times, given the benefit of the doubt, they've let me down all three times. NO MORE. I'm done with this location....too bad they closed down the Riverdale location. That place was AWESOME. Maybe it's the change of personnel....whatever it was, it wan't...

Usually I can't find anything bad about Acapulco,but the level of service ( lack of ) we received this time was terrible. Called in an order for pickup. To be ready at 4. Parked for curbside pickup, waited 5 minutes in my car. Called when no one came to greet us. The phone rang at least 10 times before any one answered. When I explained what I was there, I was told he would be right out. Waited another 5 minutes went in. There were 3 tables of people outside and 2 inside. Walked up to bartender again explained why I was there. "It's not ready". Was what he told me. Then I was simply ignored by ALL the staff that walked by me. A young man finally spoke with me and he told me he remembered talking to me and that he put on the receipt that it was to be done by 4:00. It was not done and I continued to wait. Once I got the food and took it to where we were having dinner. The order was screwed up with the street tacos which were supposed to have the Verde sauce on the side and instead it was covered all over the taco. It was written on the receipt that the order was to be ready by 4:00. Nobody made any move to help with my...

Worst service, placed a to go order over the phone - the man who answered started to take my info and order but once I tried to order a second item he "sighed" and apparently handed me over to a woman who had me repeat everything again. Weird but ok. I get there and there's a sign saying "wait to be seated" But no one at the desk, so I wait. And wait. And wait. No one comes so I shift so I'm in full view of the staff who are waiting tables and even the kitchen staff can see me and I wait. And wait. And wait. No less the 8 people saw me and a few even made eye contact, not one came up to the front, everyone just walked away and carried on with other business. When I noticed someone was finally going behind the bar ( as I later seen the actual "bartender" was sitting at the bar himself eating and getting himself a drink, meaning goung behind the bar but not tendung it i guess) - I walked up and asked after my food, the man had glasses and was nice and apologetic and genuinely seemed surprised. Did not make up for the situation but still. This was my first visit, and I will not be returning. I'll stick to el...