Subway — Restaurant in Andover

I ordered a a foot long sub and I asked the lady if water was free she said yes so she gave me 2 cups and I went to get water for me and my brother when I was filling my cup with water I noticed some lemonade going into the cup so I threw away the water and filled it up again and again so I just said its just a tiny bit of lemonade in the water its fine as I was drinking it the lady told me, you said you were getting water not lemonade I told her I tried but it wasn't working. Then she told me that its my fault so I refilled my cup and told her to watch me do it so she doesn't blame it on me then she started to say "oh look your cup is touching the lemonade presser, when I realized it didn't make any sense because there is no space between the 2 areas so how would I fill it with water. After she says people come in here and fill the water with no issues your just making it a problem. Next my older brother ordered from online and did a pickup as she was making the second sandwich my brother pickup Ed the first one and the lady told him "your not going to let me bag that for you? In a mean way. I been to different subways and this is the WORST the one down the street is 10x better I did not like the worker at all mean and rude!! And the food is all mixed together with other ingredients hurt my stomach after I ate a sandwich. DO...

I used to get subs from this location often. That all changed a few years ago in part because of poor customer service, poor app design (double charged for a sub that the store never made) and a manager that appeared to believe that if he choses not to respond...issues will go away. It took a call from corporate to change his mind. So, I have avoided this location. Today on a whim I decided to visit and I was reminded why I will not order from this location again. Service was slow. They are now hiding part of the prep line so you can't watch the sub being made. I ordered a meatball sub, she asked if I wanted cheese and I said yes, subs always come with cheese right. I happened to be able to see the sub just as she was wrapping it up. The meatballs were small and they did not fill the sub. There was also barely any cheese on the sub, so I knew that quality was sub par. During the checkout I was informed that cheese cost extra now, which is why she "asked if I wanted cheese." Her atitude was very "tough crap" feeling. I declined to purchase the sub and left. The whole experience felt deceptive. Based on the employee's "Oh Well" respose I guess this must hapen often. I hoped after 3 years they would have a better environment but it appears I...

Served by 1027 4/23/2022 12:21:30 PM TERM ID-Trans# 1/A-330686

Don’t care how long they worked, fire them both.

The attitude is ridiculous. SHAME ON SUBWAY to even have this center.

Subway fan BUT this is THE ABSOLUTELY Worst experience I have had in ALL states we have gone to subway.

Kara - ZERO reception, stare at customer ; always good right? Kara - HYGIENE - hey nothing like getting a blonde hair in my kids sandwich. Right? Loraine - give an award for RACIAL Assumptions - See an ethnic race…assume they are part of folks in front who HAPPENED to be same looking, and say ‘You guys must be together right ?’, instead of ‘are you guys together ?’ Loraine - give an award for ARGUING- kids meals come with cookies EVER SINCE toy boxes are no longer given out. Regardless don’t stand there arguing with a customer about your franchise problem or poor communication. Plus it’s embarrassing to customer and to your...