Marco's Pizza — Restaurant in Angleton

Today I walked in the Angleton store and was given the worst of the worst service ever. 2/24/24 7:53pm

I walked in the store preceded to walk to the get the 2liter soda I choose online to get. I walk to the front counter and waited patiently to be greeted has I wasn’t walking in the the front. As I waited a customer walked up behind me but to the side and another female walked up and female shift lead/manager. The manager Shayla or Shiela ignored me and started to answer the customer behind me and give them their order. Still I waited the me acknowledge, but nothing. The female shift manger Shayla or Shiela fiddled around throw away some trash then walked to the back of the store to talk with another employee. Still I waited to be acknowledge but nothing. SHIFT MANAGER Shayla then walked up and came back to the counter to speak with the female employee I guess to get her lunch order or break together. I then asked was I going to be serviced. The SHIFT MANAGER Shayla or Shiela talk me I was rude to speak up about the poor service and ignorant behavior she has just given. SHIFT MANAGER Shayla or Shiela needs to go back to get some classes on professionalism and customer service. After about 5 to 10 minutes I was able to pay for my food all of $32.12. That’s was sitting on the metal racks getting cold.(No phone called made to attempt to let the customer know their food was ready)

The young lady SHIFT MANAGER Shayla or Shiela does not need to be running a store I mean the girl was about to cry because I said I was not acknowledged several times and she ignored me. Completely ignored the situation at hand and didn’t even apologize for her poor action. And tried to flip the situation and cry. I did not use foul language or raise my tone of voice or anything in approximately in the manner. I will be write reaching out to the corporation about this. This is not the first time this has happened. PLEASE BE AWARE I GUESS SHE DOESN’T FEEL TO KIND TO BROWN PERSONS.(This should be on video recording and I hope the franchise owners review...

We decided to sample the pizza from Marco's and we were thoroughly underwhelmed at the quality of even their specialty pizzas. While the pizza was a better quality than what I would consider a Domino's, I would rate the quality a little less than what you can get at a Papa John's. We were searching for a pizza place where the quality would match that of either AllStar Pizza or Bella Roma and found Marco's to be lacking. The specialty pizzas with Alfredo as the base sauce basically tasted a lot of bread with a little cheese on it. Normally with an alfredo base, the cheese stands out but in this case it was more like a garnish than an ingredient. This was on the chicken Florentine and Philly cheese pizzas. The basic cheese pizza was average and I think the difference is because they use the red sauce and actually...

Don’t do carry out. It took almost an hour from the time I placed the order to the time I actually got my food. Three of their employees actually looked at the box my pizza turned out to already be in and told me “it’ll be a few more minutes” finally after me sitting there for 40 minutes the cook checked the status of my order and got me rung up. Three grown adults “checked on it” before him and said it’ll be a few more minutes, so it sat there for a while. Meanwhile the two managers are on their phones talking about the latest news with the Astros…. Thanks fellas. Shout out to the cook though, he made a good pizza and seemed to be the only person doing any meaningful tasks. The quality of the pizza is actually good but the incompetence is the reason you don’t have a 5 star...