As someone who has been in the world of restaurants and fine dining their entire life, i take great joy in trying new places. Today, I decided to see what the hype was about and finally took the dive into the Sophia's Kitchen experience (formerly Little Chef's).
The wait on a Saturday afternoon wasn't bad. We were seated within 30 minutes even with a full house.
Upon being seated, we had a chance to look at college thesis that is the menu. The menu is congested, over packed, and lacks vision or organization. It's several pages long and, as mentioned, disorganized with no clear demarcation between breakfast, lunch, and dinner etc. I can appreciate a Chef's desire to flex their skill in the kitchen by having a diverse menu, but it takes customers longer to decide, causes mass confusion in the kitchen, and requires you to keep more inventory. The first two create longer wait times and cold food, which causes even more chaos and discontent all around.
Off the bat... No refills on kids beverages even with meal prices rivaling the cost of adult meals for things like Grilled Cheese and $7+ for one egg and bacon. They also serve these no refill drinks HEAVY on the ice.
Service... Yikes. These girls are STRESSED and they are anything but friendly. Given the high volume of customers and low number of waitstaff, I'd be pretty surly also. They are quick to bark at you about upcharges and scoff and sigh as you're making your order. Again... I can't blame them, given the conditions, but it certainly doesn't leave a paying patron feeling particularly welcomed or inclined to amend an order or ask for a refill, let alone return.
After ordering, you better be ready to wait. I'm talking like the old Chuck E. Cheese commercial wait where the parents become skeletons and the kid becomes an old man while waiting for their food. In 45 minutes after being seated, I saw my waitress twice. I also never got the cream for my coffee.
Portions are... Average-ish. Nothing to really admire here.
Soup... Creamy Chicken w/ vegetable... Not. Piece of chicken to be found in the entire bowl. Decent flavor, but I could snag a can of Progresso and actually find chicken. When I order a chicken soup, I'm expecting to find actual chicken. It's like the chicken went into hiding and took the majority of the veggies with it. It was Creamy Chicken-less w/ Maybe a veggie or two soup.
Country fried steak... Frozen Tyson style patty. Gravy had an after taste of Windex.
Biscuits and Gravy... Canned undercooked biscuits and that Windex gravy.
Sophia's French Toast... OK French toast underneath a serious mess of apple sauce and pecans. LOVED the pecans... Everything else was bleh.
Over all... Left really disappointed and...
Read moreGo in, Saturday around 1230. Party of 2. Was told 10 min wait. Was 20. Sat down and ordered just Before 1pm... Food didn't arrive until 141. Fair cost. Fair quality. Nothing amazing. But the overall wait was just insane for lunch. Spent an hour in their restaurant before getting our food.
Update. Now they are closed on Sundays... Took off work early to try again, knowing they would most likely be busy. And they are closed Sundays going forward.
Brunch hours till three as is... But now closed Sundays will be the nail in the coffin for me.
Foods not worth the pricing. Hours aren't open enough. And the service on our first and second visit left us waiting on orders that were incorrect when they finally arrived.
Great idea, poor execution.
While writing this review in their parking lot 5 other cars came in I hope the rest of them leave the review to.
Update update... They got their act together. Last two visits had good service and speed. Increased to...
Read moreI treated a friend that I haven't seen in awhile to lunch here on a Wednesday since neither of us had been there yet. We arrived about 11:30am. We waited about 10 minutes before being seated. Not because they were that busy,that's how long it took someone to acknowledge us. We were seated and the waitress arrived promptly and took our drink orders. After taking our order,placing our order and bringing our food she didn't come back for quite some time. We observed what seemed like the "regulars" getting all kinds of attention. Some waitresses even sat down at their tables! Meanwhile we've been waiting a good 15 minutes for the check! As we were waiting to pay for our lunch we overheard a few people complaining about waiting to get seated. So this was happening a lot. The food was very good and fresh but the service was very...
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