Cold Stone Creamery — Restaurant in Ankeny

My husband and I haven’t went to Cold Stone for years because there’s so many other places and our kids are now teenagers. We walked in and felt pressured to hurry and order. We came around 6:40ish pm on the 12th, yesterday! Two of your employees were looking at us and it felt super uncomfortable. You just keep standing there making us feel so pressured to hurry. We asked you kindly we are also not ready. No line no one waiting behind us. We are from Cedar Rapids so this would be our first time at this location and would appreciate your team to chill and not make people hurry like we are in a race! We didn’t even get to really pick one, we just went with a strawberry cheesecake one. She placed it on the cold stone, from my understanding this stone is suppose to help freeze up the ice cream while the toppings are mixed in. She just made it soupier and you could have put it in a cup and tossed a straw in it and called it a day! She even sloped the soup all over the cup and tried to hand it to me. I had to have her wipe it off, but it was so bad. This is what she handed me in the pic! I took the picture right away! I asked why it looks like this and her reply was it’s the cheese cake ice cream. Well it was better looking left in your tube and id rather have you not flip it on your metal mixing plate Bec you made it like a shake. I paid And took a few bites with my husband and we tossed it. They could of offered us a diff flavor if they knew how to read customers faces! My husband went up and showed how nasty it looked and it looked like we just let it melt, but instead this is how you handed me the $8 cup of soup. What a disappointment and if you are a manager and reading this, reply with your email and phone number and...

Stopped by last night with my daughter following a school event. We asked for a sample, but were told they were not available due to Covid-19. My daughter ordered a chocolate truffle ice cream with raspberries, I ordered a shake and we spent $12.80. Mine was as expected, but hers tasted like coffee, which neither of us appreciated. The employees were pleasant and efficient, but didn't inquire as to whether we liked them or not. It's been a year since we've dealt with Covid. I don't understand why you can't provide samples to customers when there is no difference between an employee providing a product to a customer and an employee providing a sample. I'm less inclined to frequent Cold Stone after my experience, and I certainly won't be back until we...

Heads up... The cheesecake ice cream is not firm. I guess it's supposed to be already melted. Or that's what I was told. The employee dripped it al over the cup, and I asked her to please wipe it off first before handing it to my wife... she gave it about 1/2 the effort, and I finished wiping it off. We sat down to eat it, and both of us just laughed, looking at the sloppy mess we're supposed to be enjoying. I usually don't say anything negative about places, but this was ridiculous. LOL. I took it up and asked if this was normal as I held it up to a different employee for a second opinion. She asked if that was cheesecake in my cup. I replied yes. She responded, "Yes. It's just the way cheesecake...