Domino's Pizza — Restaurant in Ann Arbor

First off I'd like to say that I've been working in restaurants since I was 15, so I'm more understanding than most when it comes to food-service mistakes. In fact, this is the first negative review I've ever posted.

I received my order around 9:30 and called back within about two minutes to report some missing items. I was told the driver would be sent back as soon as they got back to the store. About an hour later, with no update, I called again. I spoke with someone else and they said they were behind on deliveries and would check with the drivers when they got back (not a very encouraging answer, and frankly I don't care if you're behind; I've been waiting longer than the new customers have been). I waited over an hour again and called back, this time speaking to the person that answered the first time I called. I explained the situation and they sounded genuinely apologetic, so I had a little more faith than I did before (this was around midnight at this point). Around 1:30, I discovered this particular store closed at 1. I ordered my food at about 9 pm. After calling back three times and waiting 4 hours, the issue was never rectified. I used to order from domino's quite a bit, and this was my first time in a while. I'm pretty disgusted by this experience and I can't foresee myself ordering from them again.

My advice: order from local businesses, they need your support now more than ever. Domino's clearly doesn't care (I also filed an official complaint online and have not heard...

Online ordering system was great. What was not so great was the pickup experience at this particular location (S Main St, A2). The location had a TV screen that showed the order status (which was great) but there seemed to be no staffing or procedure to actually hand the customer their order… I spoke to a delivery guy when walking into the location and he was helpful, and a guy in the kitchen first confirmed that my order would be ready in about 1 minute. I saw him box it up and continued on boxing up what looked like an endless string of orders. I called out after a couple of minutes asking if my order was ready or if I could go to the shelf and pick it up, but no one responded. A few minutes went by and then finally I took a couple of steps towards the shelf where the pickup orders were located and was screamed at in the loudest possible way by the guy who put the pizzas in the boxes to step back. I have never heard anyone yell louder and this was happening to a paying customer. The location should not take take-out orders if they do not have the staffing or processes to handle it. I walked out in disbelief of what had just happened. I have never written a negative review ever about a restaurant, but I do not want anyone to have to experience...

I strongly advise against ordering from this establishment. Unfortunately, this isn't the first time I've encountered issues with my pizza delivery. Even when attempting to address concerns with the staff over the phone, I was met with indifference.

To the owner of this Domino's pizza franchise, I urge you to prioritize customer service training for your team. Empathy and kindness should be core values upheld by all staff members. Having worked in the food industry myself for three years, I recognize the importance of fostering a positive atmosphere.

The attached images illustrate one of the most recent disappointments: receiving a Domino's pizza box topped with a two-liter Coke bottle. Such oversight reflects poorly on the brand and defies common sense. I ordered vegetarian pizza, but I received a random pizza order. Compare it from my order receipt.

Regrettably, it seems there is no avenue for formal complaints, despite this being my default Domino's location. This experience has led me to reconsider my patronage of Domino's altogether, and I now understand why some people harbor negative sentiments...