Pizza Bob's — Restaurant in Ann Arbor

I wanted to let you know about the great service my family received over the weekend especially by Michelle. We live in Chicago and came to visit our son who goes to U of M. My husband and I went to U of M many years ago and Pizza Bobs has always been a staple when we come back to visit. Sometimes it's the only food we eat when we are in Ann Arbor. We stopped in on Friday night for dinner. Our service was some of the best we've had there in a long time. Our food order is a bit complicated with all of the modifications we want and there wasn't a single mistake made. Michelle gave us a little bit of history we didn't know and talked with us while we ate our meal. On Saturday we ordered delivery to our hotel for lunch and when I told Michelle my name over the phone she remembered the entire order and the person it went with and wrote the name of the person it went with on the box. I was very impressed with the service my family received and can't wait to come back the next time we visit our...

I'm indifferent, and having a hard time choosing this rating. I feel like there may have been a misunderstanding on my part with the cashier. However, I apologized profusely (without knowing I was in the wrong) joking about the long infuriating day I had as the cashier sat there and stared at me and said nothing. I struggle, because the customer is never right anymore, even if they actually are, and most places have individuals like this working.

I drove two and a half hours for a 4 hour appointment. Only to drive back home for 2 and a half hours. You never know what's going on in someone's life... I was cheerful and apologetic, and it was a seriously draining day.

The food itself, I would give a 4 out of 5 stars. Would almost choose a 3, but I know the item is widely popular, and I've never had it before. I wasn't super impressed with the food. There was a ton of lettuce, and not a lot of other stuff. The sauce however, was delicious.

Be kind. You just...

Subpar pizza and extremely poor service. The crust tasted like that of a frozen pizza that you would buy from a grocery store, soggy and floppy, not dense and chewy like a real pizza dough. My pizza was cold and the cheese was hardened, because when I went to pick it up, I waited for 20 minutes before I was even acknowledged by an employee. My pizza was ready and sitting on the counter for 20 minutes getting cold while the employees ignored me. There was an 8-10 year old boy working the register and one woman working the kitchen. When he gave me my pizza, the boy didn't ask for payment and probably would've let me walk out with a free pizza if I didn't insist on paying. After paying, he left my card in the card reader while he went to do something else and didn't give it back to me until I asked for it. I guess you can't expect much from a place that sells $14 large pizzas, but if you don't mind poor quality and service, this...