KFC — Restaurant in Anniston

My husband and I visited the location on Quintard Ave. Anniston, Ala. it was about 4:40 pm had just left Dr. Appointment. We had a very simple order , 2 - two piece with one side . Both was to have a thigh and a leg with Mac and cheese as the side order. I repeated the order 3 times to the person because he kept asking to repeat. We paid almost 14.00 for the meals. Got home which we live about 20 min from this location . Our order was completely wrong. We both had 2 very small hard drumsticks and cold slaw instead of Mac and cheese. I tried to call back to tell them of the order but no one ever answered the phone. I called several times but got no answer. This type of service is unacceptable. The chicken was hard and on one of the legs half of the meat was missing , you could see the whole bone. I will not be frequenting this location again and it is the only one in our city. I was highly disappointed all the way around. Better service and training is needed or we have to start checking our boxes at the window before...

The food was okay but the service was lacking. I went through drive thru & they couldnt hear us very well & the young lady taking our order got upset & put someone else on the speaker to take our order & he definitely did not know what he was doing but we were very understanding. They didnt give us our drinks so while were waiting for the rest of our order he proceeded to ask us what we were waiting on, uhmm, duhh, our drinks pleaeease... I dont understand why people have to make things so confusing.. just relax be understanding of others mistakes. Not everything goes so perfectly... I usually dont complain but the people are always rude at this store& you can tell they dont wanna be there but neither does the next person so if your not a people person go work somewhere that you dont have to deal with the public. When these people get an attitude so easily it makes me think they may possibly do something...

I really wasn’t going to make this post….. Until I opened my bag of food 🤦🏻‍♀️ let me explain. I orders my food on the app because alreadyI knew there was going to be a wait time. I go to the drive threw to pick up my food and I’m pulled around to wait in line ol dude at the window said “crispy just came up it’ll be right out” cool I’ll wait whatever i know how it can be. 15 mins goes by and 2 cars in front of me drive off with their food. I go inside apparently they missed my order and I needed to wait ANOTHER 10 mins MIND YOU I PLACES MY ORDER AN HOUR ANS A HALF AGO. Idk if it was the manager I was speaking to or what but he was quite rude I didn’t care enough to get the name cause I wasn’t going to make this but shit I should have. Now to the food yall this chicken is uncalled for no one wants this shit?!?! Just look at the pictures. Needless to say I will no be back at this facility ever. Not worth the...