Top O' the River — Restaurant in Anniston

Our group arrived on Sunday after church service. The parking lot was full, but people were leaving out also steadily. There were a couple of larger parties waiting but seated comfortably in the wait area. We were greeted when we entered and were seated quickly. Our wait person was cordial and started with drink requests or appetizer requests. Our appetizers came out quickly, and a couple of side orders too. The menu offers many options in combination with seafood. I was hoping for fried oysters, but they weren't on the menu. We enjoyed the skillet cornbread, pickled onions, and coleslaw. Our plates came, and there was some incidents with the sides on our orders, specifically the backed potatoes. I'm very certain the potatoes were warmed over from the night before because they were not only dry and cracking, but the inside of the potatoes were crumbly. A fresh backed potatoe can be mashed and have a soft consistency. When we brought this to the attention of our wait person she dismissed us and said that we have to see the manager.So we did, but while waiting for the manager others at the table were still talking to her about missing items on their plates and she just walked away mid conversation. (Poor customer service skills). But the manager listened and offered to try to correct the orders. I asked for French fries ( hot), while others just didn't feel like the hassle even though they were paying for their food; they just sent it back or refused. One of our party mentioned that Sunday are their busiest and not to expect a perfect order( allow) for mistakes. My thought is if I'm paying for what I order, I want what I order prepared correctly. Well, we got to go plates, plated up our sides, greens, coleslaw, and what could be salvaged from our meals. It was suppose to be a birthday meal for our guest. But we just decided to let this be a learning experience, not eat at this location, and stick to the other location in Gadsden, Al. And I think the young lady that waited on us should thank God because we did still leave her tips. Having compassion on her despite her...

So. I was on the fence about how to rate this location, coming from the east coast. I am in the area for training and this restaurant came highly recommended. As a disclaimer, I do not eat Catfish so unfortunately I cannot review the dish in which they are known for. Sorry! Parking was not an issue. They open at 5pm during the week and I arrived around 6. I was seated immediately. My server, Rebekah was great, despite having two large parties in addition to me. I ordered the fried crawfish and shrimp scampi combo with the spicy northern beans. The crawfish was delicious except they were served with cocktail sauce as opposed to a remoulade, which would’ve been a better choice. The beans were flavored well but too dry so it was difficult to finish. The shrimp were delicious, although they weren't really flavored like a scampi. But they were GOOD. The cornbread was great. It has actual corn and jalapeño, although it did not come with butter. I had to ask for it. When I was finished, I had to pay at the register. The same host who sat me, also checked me out. He was a bit distracted as he was when I first arrived. He used pleasant language but he also sat my credit card on the counter, as well as my receipt, despite the fact that I gave him everything in hand. I do feel that’s a bit rude. Over all, it was an...

I would have gave this place 5 stars but customer service was horrible. I have heard nothing but great things about this place but i will never be visiting again. I have had better food at other seafood places that came with a drink at least. For starters our server because we pulled up to order her name was Deja had a nasty attitude and the worst customer service i have ever experienced. We was trying to ask questions because we never ate there before and you can tell that she was in a rush to take our order. I ordered my food and after that she walked off without even asking my friend was she ready to order just rude. When she brought the food out to us she had our orders mixed up. Things like that is so simple. I contemplated on writing this review because i said I’m gone wait until i try the food. Horrible i order a shrimp ka-bob dinner and the shrimp wasn’t all the way done. I didn’t receive a fork nor butter or sour cream yeah i should have checked it before i drove off but that’s simple stuff that she stated came with the order so i didn’t feel a need to check. But never again want get my hard earned money that was a waste of my money & time. Need to do better at customer service first impressions leave a lasting...