Burger King — Restaurant in Antioch

It was my first visit to this location (Lone Tree Way, Friday, Aug.16th, 1pm). I went to the drive thru to try the new " Impossible Whopper " ( I don't like their beef burger taste ). The "Impossible" is plant based no beef. First off, the drive thru intercom was not working, had to order and wait at the window, 4 cars ahead of me and 2 cars behind me, 20 minute wait in line to get to the drive thru window. Dis-satisfied with the Impossible Whopper, it was very dry and tasteless. I only go to Burger King for their chicken sandwiches and other non beef items. I thought the Impossible Whopper might be a great alternative to their beef burgers, I was wrong. It was tasteless and very dry. Big but dry. Oh! I did try their $1 taco, it was okay...

My son is the one who likes BK and I go there for him. He likes there chicken fries but says their fries are awful. The few times I've eaten from there, it leaves a lot to be desired. Lately, even during working hours, they've been locking the doors so you are forced to use the drive through. The first time it occured, I assumed it was the high school had just let out and they didn't want a mob of kids in there but the next time was at 6pm. I asked the person at the drive through window and it's a cost savings measure so they don't need to pay more staff. They have a cook and 2 other staff people, yet charge $4 for a soda. The staff is deal with are great. Other than that, customer service is absolutely not important to BK at all....

Was going thru drive thru. After 4 minutes and the car in front didn't move,went inside. Two people walking in as I was pulling in drive thru were still standing at counter being ignored by staff. No one had helped them. They got frustrated and left. Another two minutes go by and still no one taking orders. I had to ask if anyone was working this register before someone came over. Placed order for whopper Jr no mayo, add mustard. Was told it would be an additional 30 cent to add mustard. Just ridiculous...I said I would add my own mustard at home. Horrible service and ridiculous to charge for substituting mustard instead of mayo. Won't go back to this location...