McDonald's — Restaurant in Antrim Township

Where to begin? First, why can’t they ever turn the outside lights on? It makes the parking lot very dark, un-safe, and un-inviting. The staff is extremely hit or miss. A few of them are nice and courteous but most seem like the customers are an annoyance. You may as well order a small fry. Even large orders contain about the same size. Pull the container from the bag and hold it up and Atleast 90% of the time it will look like an empty box. The amount of salt is usually ridiculous as well. You will wait for an extremely long time regardless the line. If there are already 3-4 cars expect to be Atleast 25-30 minutes. Not to sound rude but whoever puts the sandwiches together needs some extra target practice. Rarely will it be a presentable sandwich. I don’t expect what the pictures display when ordering but Atleast have the burger inside the roll. (Although sometimes I am glad they put meat on it period… I have had numerous burgers where a triple became a double and a double became a single and have even had sandwiches that were a vegetarian delight because it contained no meat at all). Drinks are always sloppy with soda running down the sides… the carrier for drinks is so flimsy I ask for 2 of them so they hand hold 4 large drinks. Maybe I am also just old school but courtesy is becoming a rare thing. When leaving and I say “thank you” very rarely will I get a response and if I do it’s usually a “sure thing” or “you betcha” or a similar phrase. Make sure to get a receipt! You will need it. Check your order before you leave and expect to have to go in and try to get your order correct. Of course by the time they correct your order the rest of the family has either already eaten or have waited on you to return and they now have cold meals. Definitely not a family friendly atmosphere that asks for its customers to return. Oh, why all the parking places for customers to pull up and wait for their order when they are never...

This is our local McDonald's and it hasn't been good in a long time, but today had to be the worst. We ordered in the app for pickup. When we got home we found out the filet-o-fish sandwich was missing the filet-o-fish (bun, tater sauce, and half a slice of cheese). I went back and asked to speak to the manager. When the manager came over, I showed her the "sandwich". She laughed and doubled over. As she was walking away, I stated that the fries were now cold too. She took the bag and the sandwich back to the prep area. I could hear her talking to the staff and they were laughing. Then I heard her tell the staff in weak voice, "Okay, we need to double check our orders". The manager returned with the new sandwich, I hope, and got new fries for our order. There was a slight apology with a hint of a smile and a laugh underneath. At no point in time was there any sincere apology, look of shock or surprise at the mistake, it was all just fun and games. I don't expect anyone to lose their job over a mistake, but this manager thought it was funny and barely said anything to the staff for such a colossal screw up. I rarely eat at McDonald's because the quality of the food has dropped significantly since the early to mid-90's and the service is typically bad, all while the prices continue to go up. As McDonald's goes, the Greencastle location is the absolute worst location that I've ever been too for order accuracy and...

Horrible. Service is slow even when you're the only customer there period, wait twenty minutes for 2 freaking biscuit sandwiches. And when I did get them, there was toppings missing on both, and they were both cold, so they'd been ready and sitting out for god knows how long. They lie and say the sauce is in the bag 'I put it in the bag,' knowing damn well they didn't cause they're too lazy. It is so dirty here also. Do not let your kids go out into the Playroom thing with the ball/foam pit as an employee told me the pit has never been cleaned even once, and with the rest of it, the entrances had been swiped with a wipie. Overall, it's horrible. And since I got the worst service of my life this morning, I simply am not going to a McDonald's ever again. Hardee's is right down the street anyways. Lost a loyal customer of 22 years.

This review was 2 years ago. Since then they have totally remodeled and has gotten maybe 4x slower. Get it together bruh. Yall effin up in a big way. I get stoned and eat ur food and its nasty. Do you know how disgusting food has to be to still be inedible when you're stoned? Come on man. Yall are killin my tastebuds and taking my money and patience at...