EDIT: The owner response to my comment is extremely disheartening and disrespectful. This is my second time going to Mama Mia's. The first time was a lovely experience. I am not sure if they have me confused with someone else because the comment "this is not the first time you've tried to have items removed from your bill" is completely inaccurate. Second, I had one bite of chicken. I picked the gnocchi out of the dish and only ate that. I acknowledge that I should have asked about the sauce and should have realized the excessive upcharges beforehand. I was polite and was not asking for anything off my bill, but simply for some empathy as I paid over $30 for a dish I didn't eat. I was not rude to the waitress and appreciated her kindness and attentiveness and still left a good tip. Before assumptions are made about a paying customer, you should have your facts right. I live and work in the Apex community and absolutely love supporting businesses in the area. After this experience, I will be sure that people are aware of the customer service they recieve at this establishment.
I typically hate to post bad reviews, but the experience I had needed to be shared. I ordered a make your own pasta with Primavera sauce, chicken, and brocolli. First, they charged an additional $7.00 for 4 small broccoli florets. The chicken was dry. The Primavera sauce is not your typical sauce, it's apparently a red sauce and broth, which was not good. I barely ate any of the pasta and told the waitress. She was not empathetic at all or seemed to care. She brought the check and the pasta I barely touched ended up being nearly $40 with all the up charges. I asked to speak with a manager and he was extremely rude. He took the chicken off, but I still paid $30 for a dish I didn't eat. Very...
Read moreDecided to try a new place for dinner. Big mistake!! The rolls were the only thing here that were good. We ordered the fried zucchini appetizer. The waiter brought it out and it was burnt. That was obvious but he left it at the table. We tried to eat it but that wasn’t possible. When we called him over he asked if it was burnt. Duh!! He had another order made which was cooked fine. Nothing about it tasted good. We love fried zucchini. Avoid this. I ordered a Caesar salad with no cheese. It was brought out with cheese. Clearly they are all made ahead of time. We both had pasta dishes. The bolognese was like unseasoned hamburger meat with some marinara sauce. No flavor. They must not believe in spices here. Not even salt and pepper. The other pasta dish had chicken in it and the chicken was low quality with a lot of connective tissue. Finally, we went to pay our bill and tried to use a gift card. Even though this location and the Holly Springs location share one website they would not let us use the gift card from holly springs here. They are owned by different family members. A daughter and a father. Must not get along. Overall a VERY POOR EXPERIENCE. NO CONCEPT OF...
Read moreRestaurant was completly empty at 5-5:30pm on a Saturday night and let me explain why. Disgusting. Ordered a large pizza with pepperoni and 2 kids meals. Pizza came out floating in grease. No kids meals (they forgot about those). There was so much grease when I removed a slice from the tray, grease ran off the remaining pieces to fill in the area where the slice was. The cheese (now a congealed mess of grease and cheese) was orange. Just looking at this hot mess of a pizza (if you want to call it that) made my stomach turn. The slice I removed and put on my plate drooped so badly I had to balance it on the spatula and with my hand. I did pick up the slice by the crust and everything just slid off: the cheese, the grease, the pepperoni, the sauce. I should have taken a picture, but I was so disgusted I just stood up and left.
Pizza from Chuck E Cheese is better than this place.
Was this my first time there? No. About 1 year ago my wife and I ate there and the food was terrible…I know, I know its my fault for going back and expecting it to be better…. but I really wanted to give them a 2nd chance. Never again. I am now 0 for 2 here. This place is just terrible. I give it...
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