Food Lion — Local services in Apex

This was one of my most disappointing pickup experiences at Food Lion. In the past, I’ve had issues with wrong items, poor substitutions, and even entire bags missing, but today was the worst yet.

Not only were substitutions made for items that were clearly in stock (I confirmed this by going inside and purchasing them myself), but my gallon of milk had a large hole in it. By the time I got home, it was nearly a quarter empty and had leaked over every single item in my order. My trunk is now soaked in milk as well.

It’s hard to believe the associate loading my car didn’t notice such obvious damage. At best, this shows a complete lack of attention; at worst, it feels careless and dismissive of customers’ time and money.

Pickup is supposed to make grocery shopping more convenient, but experiences like this make it harder, not easier. If Food Lion is going to offer this service, it should be done with the same care and standards as...

People I know like to hate on Food Lion, but I've always liked it! Prices are great, and I save mad money. Location is convenient, there's always ample parking. I've seen baggers help people out to their cars several times, I used to do that when I worked at Marketplace. I feel that's a great touch.

The only thing I don't care for is that there's no self checkout. I have found self checkout it be great when I have just a few items, and I very rarely make large shopping trips these days. Not a big enough issue to take a star off because it is what it is.

There's not a lot of organic or free range options, but there's not really ever been. I go to Whole Foods or Harris Teeter for those.

What they do have is incredibly affordable, and most of its drawbacks come from the fact that it's stuck in the past a little. But I honestly don't think that's a...

Terrible store.. terrible customer service. Bought meat last night. Went to cook it and realized it expired over a week ago! Went to exchange it and stood there waiting for someone almost 5 minutes. Finally went to the register and asked for someone. The customer service manager Josh was in a register and got an attitude about me asking. When he finally helped me he kept that attitude and then threw my receipt at me when the transaction was completed. Coming from a management and customer service background, I would say he is not in the right profession at all. This is not the first time he has acted this way. He should not be in this line of...