Charleys Cheesesteaks and Wings — Restaurant in Apopka

When I entered the restaurant, I noticed employee #1 cleaning dust off the A.C. vent. My initial thought was "Good! They keep the place clean." After I placed my order at the register with employee #2, employee #3 started working on my cheesesteak. Employee #3 called employee #1 to come and help with the order by getting the fries ready. Employee #1 stops what he is doing and goes behind the counter, picks up some gloves and starts handling food. I asked if he was going to wash his hands before handling food since he was just in the dining area cleaning the A.C. vent. He said "it's OK, I put gloves on." After a brief conversation with all 3 employees, I realized that employee #1 was not going to wash his hands. I then turned to employee #2 and asked her to cancel the order and refund my money. She advised me that we would have to wait for the manager because he was in the restroom. After about 20 minutes, the manager came and refunded my money. He didn't seem too concerned with the reason for the refund, so I'm pretty sure employee #1 was not re-trained and still thinks it is unnecessary to wash his hands before handling food for...

Cheesesteak was bland. Wings were desert dry. Some wings were so hard you couldn’t eat them. Soda had no ice and was flat. Fries were unsalted. I ate here twice. Both times the food was awful. Tried to give them the benefit that my first experience was near closing so the food may have been sitting. Nope. Ordered during lunch hour and it was...

While shopping at Walmart yesterday, we were hungry. We spotted Charleys Cheesesteaks and Wings by the exit of Walmart and decided to try it. Alicia went for their chicken cheesesteak, I for beef. Both tasted good; so did...