Pipe Dreams Smoke Shop — Local services in Apopka

Bought a water bong from here, went home, filled it up and it leaked everywhere due to a design flaw that wasn’t visible to me at the time of purchase. I called the store to see what they would do for me and was told to bring it back. Upon arrival they inspected, disassembled, and found the issue. BUT, Instead of taking it back as stated on phone they told me tuff luck. Totally fine with me as the customer taking the loss by buying a defective product from them, instead of their shady business for selling one. Being a business owner myself I would NEVER under any circumstance not honor a return on something defective. If shopping this area choose Farenhyte Smoke Shop instead.... employees/ management there seem to care more about their customers and have a way...

Since this store was close to my job I decided to stop in and get gummies went home opened them up one big glob took them back the next day and they say no exchange or refund and buddy trying to act like I'm the one melted them...From now on I'll stick to my smoke shop close to my house... Whatever happened to the customer ones first...Customer lost and I'll stay away from this shop wit no refunds and exchanges selling...

First I have to say I never Experience great customer service in a smoke shop. The owner which I believe his name is Zach what a great guy. I needed some heating coils for my pen and I grabbed the wrong ones I Brought them back And couldn't get a refund at that moment. But like a week after that I went back and they took care of me . Got my money back and Zach got in contact with me to Apologize. Highly...