If you go to the Ballard Rd location beware!!!

This was my go to place for Tuesday dinner while watching High School track. I’ve always ordered online so I haven’t seen the sandwich prep. Today I forgot to place my online order and opted for the drive thru. After being greeted and ask to hold a moment to place my order, I patiently waited 5-10 minutes before the employee came back. I assume understaffed. No big deal. Place my order and wait another 8 minutes at the window. Again, no big deal to wait. To my surprise you can watch them make your sandwich. This is where it got upsetting.

The team-member (Sam) making my food must be having a rough day. I watched him literally throw the ingredients on my first 2 sandwiches. Ok, I can handle a messy sandwich. Not ideal, but ok. While waiting for cheese to be unwrapped by someone else to make sandwich #3 Sam had the meat on the food prep counter. I watched him poke fingers through the turkey, smash it with his hands and overall give the turkey some man handling. This grossed me out! I knocked on the window and politely asked for food that hasn’t been punched and smashed. This was done, however I was laughed at by all 3 employees. When I asked for the team-members name who prepared my order, I was passed to who I assume was the manager. She provided his name and shut the window.

Poor customer service and gross food prep! Pick another sub shop. There are plenty in town.