Jimmy John's — Restaurant in Appleton

If you go to the Ballard Rd location beware!!!

This was my go to place for Tuesday dinner while watching High School track. I’ve always ordered online so I haven’t seen the sandwich prep. Today I forgot to place my online order and opted for the drive thru. After being greeted and ask to hold a moment to place my order, I patiently waited 5-10 minutes before the employee came back. I assume understaffed. No big deal. Place my order and wait another 8 minutes at the window. Again, no big deal to wait. To my surprise you can watch them make your sandwich. This is where it got upsetting.

The team-member (Sam) making my food must be having a rough day. I watched him literally throw the ingredients on my first 2 sandwiches. Ok, I can handle a messy sandwich. Not ideal, but ok. While waiting for cheese to be unwrapped by someone else to make sandwich #3 Sam had the meat on the food prep counter. I watched him poke fingers through the turkey, smash it with his hands and overall give the turkey some man handling. This grossed me out! I knocked on the window and politely asked for food that hasn’t been punched and smashed. This was done, however I was laughed at by all 3 employees. When I asked for the team-members name who prepared my order, I was passed to who I assume was the manager. She provided his name and shut the window.

Poor customer service and gross food prep! Pick another sub shop. There are...

We had a terrible experience at the Ballard Road Jimmy John’s at 11:50 am today. The person at the window never looked at me and mumbled “rewards” and proceeded to ring up my order and asked for payment. When he handed me my order, I explained that because he didn’t talk directly to me I didn’t have an opportunity to give my phone number. From that point on he was rude and condescending. He rambled on about it being my fault I didn’t give my rewards information in time. I tried to stop him to explain my point of view and he blew me off! As I drove away, I called the store and asked to speak to a manager. Someone came on the line, identifying themselves as the manager, and when I explained the situation, he defended the employee in question and was more interested in correcting me for calling the person a young man rather than a she and wasn’t interested in my explanation or in me as a customer. This location has a real problem with their customer service and management. I hope the franchise owner sees this message and makes the necessary changes to better train their employees. We...

There is a lady here idk her name but she should definitely not be a casher she is very rude and unprofessional there also was a lady there with tattoos on her like coverd love the tattoos and shewas so professional and a total sweet heart she should be the cashier not the other lady idk her name but she is tan and has brown hair shegave me a look because I didn't go to jimmy johns in the last few years and I was ordering something off the menu while i was ordering i had a few questions about the sub because again i hadn't been there in a long time anyway when she answered each questions had every answer was very rude and thats why instead of one question I had a few about the sub because she was simply so rude i didn't understand what she was trying to say then shed give me this look like she wanted to smack the back of my head like wats wrong with her ill probably go to a different one because of her. Unless they make her work in back or something she is definitely not a...