Wingstop — Restaurant in Appleton

I typically don’t leave negative reviews and just decide to spend my money elsewhere, but this place is laughably bad. The sloth from Zootopia could get you your food faster. Hopefully you see the ratings this place has before you make the mistake of ordering from here.

My wife loves WingStop and after a long time of not being able to accept online orders (perhaps that should’ve been a clue), we finally ordered some tonight. The order said it would be ready in about 45 minutes. Cool. I get there and give them the name on the order. It’s not ready, but I was a few minutes early so I give them the benefit of the doubt. However, I keep seeing customers go through the door like it’s a roundabout because they keep telling them it’ll be a 45min-1hr wait. Most of the tables are filled with people waiting for their orders. They keep calling names out, none of which were ours. Fast forward about another hour. The people who ordered after I came in received their food. Now I’m annoyed. I get up and look over at the online order shelf which now has a few bags on it (also, I should note at this point their receipt printer must have been low on ink because some of the receipts were handwritten, and they are calling people up by what their order was instead of their names. So no one there apparently knows how replace the ink?). I see a bag that looks like my wife’s name, albeit misspelled. I ask the kid at the counter if that’s my order, and it certainly was. No one had called out the name. But even if they had, it would’ve been hard to hear them since they decided to put the tv up to 11. Probably not the best idea when you have a restaurant full of people waiting for their name to be called. Oh yeah and I had to remind the kid about the drinks on the order since of course they’re not checking that. To top it all off, the food was cold and mediocre compared to WingStop literally anywhere else. The other review that said you’d get your food faster if you were to drive up to Green Bay and come back to Appleton...

Im literally a teenage girl and have never made a google review in my life but that is how terrible this experience was. I came here once before and the wait was extremely long but other than that it was fine. But today, I mobile ordered and then waited 2 hours on top of the half hour estimated wait time. The workers made excuses like having way more orders than expected making them an hour behind. But based on previous reviews, this happens all the time so they need to expect it and change the estimated time. Also, they were more like two hours behind not one hour, which would have been nice to know before I wasted my entire evening sitting there. Also there were 4 total workers and one of them just stood there and another one was on his phone? Then I thought I finally heard my name so I looked up but someone who had just walked in already took the bag. But then a few minutes later that guy came walking back in with a bag and I saw my name on it. He brought it up to the counter and just stood there with it. So basically, this guy walked in and assumed the first order there would be his, without even checking the name on it. He must have realized it wasn't his after probably digging through it in his car. I went up to the counter and said that I was pretty sure it was my name, and sure enough it was my order. Then the food wasn't even that good, it was lukewarm and made me feel kinda sick after eating it. And the entire place was a mess with people's garbage everywhere and there was not one clean table to sit at. Behind the counter there were fries all over the floor and everything was just dirty. This Wingstop needs to hire more people or people who will actually do their jobs. And then the workers need to actually verify people with Doordash orders because they let this random middle aged guy take an order with a girls name on it? I honestly don't think I will come back after...

This place is a disaster. The wait times are ridiculously long. The Voodoo fries were a pile of hot mush with cheese and spicy seasoning poured only over the top of the fries. After I ate the ones on top, all of the remaining fries (about half) that were underneath had no seasoning or cheese on them whatsoever. They went right into the trash can. Also, I specifically asked the cashier whether the Voodoo fries are spicy - he said no, just "smokey." He was very wrong - my mouth ended up burning a lot.

I also asked him if I could buy more than 10 wings without it being a two-person meal that shows on the menu that it comes with a large side and two drinks, to which he replied "no." I then verified what he just said - that they will not sell me more than 10 wings without charging me for the two-person dinner, and he confirmed it. So, your policy is to refuse to sell customers more than 10 wings without forcing them into getting a large side and two drinks for one person?!? What a joke!!

As if that all was not enough, It was obvious that the general manager was severely intoxicated. He was a royal jerk, and he did not care how long it took for me to get my food or that it ended up being incorrect. His eyes were red and half closed, he reeked of alcohol when he approached me at the counter when I had a complaint and he was slurring his speech. I could not believe what I was seeing, and I nearly called the police on him for public intoxication. I now understand why this store has the worst Google review score that I can ever remember seeing for a restaurant in this city. I will never...